Susan Finocchiaro

Experience

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  Commonwealth Bank

  Jan 2017 - Jun 2019

  Team Assistant

  Team Assistant | Administrative & Project SupportProvided high-level administrative support to managers and team members, ensuring smooth daily operations.Managed calendar scheduling, coordinated meetings, and organised team events, workshops, and off-sites.Handled travel arrangements, including booking flights, accommodation, and transportation for team members.Prepared and edited documents, presentations, and meeting agendas using Microsoft Office tools.Took and distributed meeting minutes, followed up on action items, and supported team-wide communication.Assisted with expense tracking and reimbursements, ensuring timely submission and compliance with company policies.Maintained shared team files, directories, and confidential records in digital and physical formats.Supported onboarding activities for new team members, including equipment setup and orientation coordination.Acted as a key point of contact for internal departments and external vendors, ensuring timely information flow.Helped with team reporting, basic data entry, and light project coordination tasks as needed Show less

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  McDonald's

  Jun 2019 - Oct 2020

  Registered Training Officer

  RTO Officer & Trainer | Education & Training ComplianceDelivered accredited training sessions in alignment with national training packages, ensuring high-quality learning experiences for students.Facilitated classroom, online, and blended learning environments while adapting delivery to meet diverse learner needs.Assessed student competency against unit requirements using validated tools and assessment methods.Maintained compliance with ASQA standards and ensured training delivery adhered to RTO policies and procedures.Managed student records, enrolments, and completions using student management systemsSupported trainers and assessors with scheduling, material preparation, and professional development tracking.Assisted with continuous improvement processes, including feedback collection and review of training and assessment strategies.Provided support and advice to students throughout their learning journey, including course guidance and progress tracking. Show less

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  Westpac Group

  Apr 2024 - now

  Project Coordinator

  Project Coordinator – PMO | IT SectorCoordinate end-to-end delivery of IT projects, ensuring timelines, deliverables, and milestones are effectively tracked and met.Provide governance oversight for two key projects, ensuring compliance with PMO standards, documentation requirements, and reporting frameworks.Support financial forecasting and budgeting, including tracking actuals vs. forecasts, assisting with resource planning, and maintaining financial reports.Prepare and present project dashboards, financial summaries, and executive status reports to stakeholders and leadership.Maintain detailed project documentation including RAID logs, change requests, meeting minutes, and decision logs.Facilitate project meetings, sprint reviews, and stakeholder communications to promote alignment and transparency.Leverage tools such as Jira, Confluence, Microsoft Project, Asana, Smartsheet, and Microsoft Excel for task management, tracking, and reporting.Support delivery across Agile, Waterfall, and hybrid methodologies, adapting coordination practices as needed.Collaborate with cross-functional teams including project managers, business analysts, developers, and finance teams.Contribute to the enhancement of PMO processes, templates, and reporting standards for continuous improvement. Show less