Richard Singarayar

Experience

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  Thai Summit Neel Auto Pvt Ltd (JBM groups supporting TVS Motors)

  Jun 2011 - Nov 2012

  Assistant Engineer - BOM release and documentation

  Worked for TVS Motors - 2-wheeler division with below responsibility.* Prepare Production Bill of Materials (BOM) and release them in ERP-Navision systems.*Timely update of part numbers in BOM as per Engineering Change Note (ECN).*Variant Management. Coordinate with Customer and supplier on feedbacks received.*Following 5S, Kaizen, TPM standards and responisble for maintaining project QMS Audit standards.

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  Ford Business Services Center Private Limited

  Dec 2012 - May 2014

  Parts Analyst - Aftermarket Engineering

  Worked for Ford Business Service Centre with below responsibilty,* E-BOM to S-BOM conversion management.* Liaise with Manufacturing Process Engineering on sub assembly build level to ensure that service requirements can be met and supported with material.*Creation of VIN based service catalogues, maintaining it and supporting the customers, suppliers and dealers by handling technical queries.*Parts authoring and supporting technical illustrations.*Liaise with component engineers to advise part requirements for service and request release of service repair kits having worked with engineering. Show less

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  Volvo GTT

  May 2014 - Apr 2016

  Senior Engineer - Spare Parts Engineering and Assortment

  Worked for Volvo GTT India with below responsibility,*Analyse DCN to for spare part judgment and release service parts.*E-BOM to S-BOM conversion management.*Creation and Maintenance of Global Spare Parts Database periodically using assortment analysis for aftermarket parts.*Complete understanding of part serviceability condition as obsolete, Interchangeable, or superseded.*Support part through its complete product life cycle.*Optimize spare parts stock by providing recommendation to SML.*Create exchange offer to maximize sales and minimize selling cost.*Handling spare parts query through Argus Portal and provide solution for optimum vehicle uptime.*Creation of standard operating procedures for the process learnt and new joinee training. Show less

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  RENAULT NISSAN MITSUBISHI ALLIANCE, INDIA

  Apr 2016 - Apr 2020

  Technical Lead Engineer - Global Aftersales-Ownership Engineering

  Worked for Nissan and Renault vehicles with below responsibilty,*E-BOM to S-BOM conversion management.*Research, analyze and interpret ECN to determine serviceable parts, establishing new parts records and maintaining existing records which supports service catalogue and manuals.*Establish the Service Parts based on Standards, Design Drawing & Market requirement by coordinating with Designer, Supplier & Plant including inhouse parts (Bare & short Engine, Cut Panels of Body Outer, Primer/ED Coated Parts and Kit parts).*Sharing the Service Parts List that need to be procured with NSC window person before SOP – 187 Days and updating the Sourcing Information of each service parts in MPS (Tool used for procurement purpose).*Manage work queues to ensure timely analysis and release of service parts into the system. Ensure all data entered in system is accurate to support other downstream activities.*Ensure that all the relevant part information is included in the Catalogue database to support VIN matching in the Parts Catalogue. Design drawing compatible study for interchangeability confirmation and support for isometric parts illustrations.*Handling the Market Inquiries from Dealer & responding within the respective time limit based on VOR/NON VOR Case.*As an SME, handled all technical issue for each job and handled internal team members and consultants from TCS, ALTAN to create appropriate deliverables.*Communicate and negotiate with business partners. Create deliverable which meet FTR & OTD target. *Project management, Workload management and Root cause analysis.*Done Business expansions in aftermarket projects. Show less

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  Volvo GTT

  Dec 2020 - Sept 2021

  Team Lead - Spare Parts Engineering and Assortment

  Worked for Volvo GTT India with below responsibility,*Implemented Spare parts Assortment Queries solution through Argus portal.*Generate dashboards for weekly activities in Power BI.*Project Management with Agile mindset and methodology using JIRA dashboards.*Drive entire lifecycle of part from conception to decommission. Also Coordinating with Reman, Logistics, purchasing and MM for part fulfillment.*Work with Reliability engineers to define critical spares and with supplier to keep the profitable parts in supply to meet aftermarket demands.*Monitor overall development process. Initiate process improvements and automation ideas.*Responsible for project management and aftermarket deliveries to our customer.*Analyse DCN to for spare part judgment and release service parts.*E-BOM to S-BOM conversion management.*Creation and Maintenance of Global Spare Parts Database periodically using assortment analysis for aftermarket parts.*Complete understanding of part serviceability condition as obsolete, Interchangeable, or superseded.*Support part through its complete product life cycle.*Optimize spare parts stock by providing recommendation to SML.*Create exchange offer to maximize sales and minimize selling cost.*Handling spare parts query through Argus Portal and provide solution for optimum vehicle uptime.*Creation of standard operating procedures for the process learnt and new joiner training.*Done Business expansions in aftermarket projects. Show less

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  L&T Technology Services Limited

  Dec 2021 - Nov 2022

  Project Lead- Automotive Aftersales -ICM

  Working for various Automotive clients with below responsibilities,* E-BOM to S-BOM conversion management.*Research, analyze and interpret ECN to determine serviceable parts, establishing new parts records and maintaining existing records.*Creation of service catalogue, service task list creation from diagnostic code manuals, service manual, assembly and disassembly procedures.*Handling technical queries.*Handling 2 to 3 projects with team size of 5 to 20 members and responsible for training, FTR, OTD, Objectives setting, achieving KPI, root cause analysis and CSR.*Coordinating with stakeholders, cross functional teams and product line experts -technical team, brand product managers to successfully make plan for creating and release service parts documentation.*Experienced in an agile and fast paced environment of project management from proposal making to successful implementation & stabilization of the project. *Responsible for PSR, SWOT analysis, QMS audit and billing sheet preparation.*Done Business expansions in aftermarket projects.*Coordinated for resource allocation and recruitment with HR. Show less

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  VINFAST

  Dec 2022 - now

  Global Aftersales Serviceability and Technical Support Lead

  .Global and regional Aftersales management.Aftersales operation and development .Provide technical consultation and on-site technical support, support dealers to solve product quality and technical problems, and improve customer satisfaction•Collect market product quality information, feedback quality information to the quality assurance department, and assist the quality assurance department to solve product quality problems to improve product quality• Prepare technical service information and provide dealers with guidance on standardized technical activities to standardize technical activities. According to the market conditions, establish and adjust the technical support process to standardize the technical support work and improve the efficiency of technical support work. Successfully completed one onsite assignment at US California as a part of business market expansion and implemented technical support process through Case Management System to handle vehicle issues. Show less