Awad Hassan

Experience

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  Elnefeidi Group

  May 2011 - Jul 2012

  IT Officer

  Act as first line of support for providing technical assistance and support for company employees.Install and support software and hardware.Test, deploy and train end users on Purchased or internally developed software applicationsEnd-to-end problem resolution for desktop, and Laptop.Troubleshoot the network services (printing, email service and internet access)Perform preventive maintenance, Data backup and security policies implementation of client terminals.Ensure accurate allocation of information technology assets.Educate and give orientations to users when needed on IT related issue عرض أقل

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  Dräger

  Feb 2013 - Apr 2013

  IT Support Specialist

  Ensure accurate allocation of information technology assets.Educate and give orientations to users when needed on IT related issue.Control end users access to information resourcesPropose solutions to increase efficiency in relation to technical support operations

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  Stc

  Jul 2013 - Mar 2018

  Telecommunication engineer

  Escalation group (ecc-909) service the VIP’S customer and urgent data/voice circuit as per request by customer.Coordinate between customer and network group.Management of customer complaints and return process.Coordination on warranty issues.Provide customers pro-actively with the information they need on reverse logistics issuesCheck in DDN,MALC circuits and refer to network system group, and installation and repair maintenance group. from local, national and international network group (I&R,ENOC_DATA,ANOC_FMT,ENOC_FIXED,DSTNOC,INOC) update and confirmed with customer and closed the ticket.Utilize all available resources/tools to troubleshoot and diagnose customer issue for resolution.Keep aware of possible trends and reports these findings for tracking.Stay current with email notification regarding network issues.Provide effective and timely resolution of a range of customer inquiries.Strive for one-call resolution of customer issues.Ensures that general tickets are raised with the Network, IT Sectors and Consumer Unit in case of customer complaints or faults that impact call center KPIs.Coordinates and follows up with Network, IT and Sectors and Consumer Unit on the progress of daily trouble tickets.Escalates all late group tickets to the concerned Sectors and follows up on a regular basis for their closure.reform initial investigation and analyses for the received faults/tickets from call centers. عرض أقل

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  Elnefeidi Group

  Feb 2021 - Sept 2022

  Data Research Analyst

  The main purpose of your job is to provide accurate statistics, analyze the data, produce a report for the data collected and share that data with your direct manager. A lot of information is driven from the report; therefore, one must make sure of the accuracy of the data before sharing it. Data analysts interpret, organize and collect statistical information to help colleagues to make more data driven decisions