Steven Williams

Experience

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  Kwik Saves

  Sept 1992 - Sept 1993

  Stock Controller
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  NAAFI (Germany)

  Sept 1993 - Feb 1995

  Assistant Club & Store Manager
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  John Menzies

  Apr 1995 - Sept 1995

  Senior Sales Assistant
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  Frances Clarke Ltd

  Sept 1995 - Oct 1996

  Training Officer
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  Homebase ltd

  Oct 1996 - Mar 2003

  Senior Store Detective

  Throughout my time at Homebase, I contributed to the overall success of the company, as below: • Planning and conducting investigations into all theft cases within the company. This included investigating customers and unfortunately staff too. • Investigating staff in breach of company procedures. • Subsequent to investigations, advising and providing recommendations to store managers on loss prevention measures. • Providing cover for the Regional Loss Prevention Manager in their absence, adapting to cover additional duties. Show less

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  TJ Hughes

  Mar 2003 - Aug 2011

  Regional Management (Various Roles)

  Throughout my eight years with TJ Hughes, I held a number of positions within the regional management team. Within the below positions, I had the below achievements: • Managing the smooth running of internal and external audits. • Holding the overall responsibility for company and legal compliance across stores. • The management of profits and losses for stores of up to a £16m turnover. Regional Auditor (January 2007 – August 2011)Regional Security & Audit Manager (January 2005 – January 2007)Regional Loss Prevention Manager (June 2004 – January 2005)Store Loss Prevention Manager (£16m Turnover, March 2003 – May 2004) Show less

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  Lewis's Home Retail

  Sept 2011 - Mar 2018

  Field Support Manager

  Responsible for the overall delivery of stock loss targets, I managed a vast range of responsibilities. Throughout this role, my key achievements have been: • Reducing stock loss by 0.5% in 2015, contributing an additional £5m to the company profit. • Implementing the annual stock schedules. This involves conducting an inventory count, alongside investigating and resolving any discrepancies within the stock take. Within this, I investigate losses in line with PACE. In 2015, this unfortunately resulted in one of the team members admitting to coercing over £5,000 worth of stock. I handled the situation with the upmost professionalism and used it as a chance to educate the wider business. • Managing a team of 20 Loss Prevention Officers, guiding them through investigations. • Carrying out audits in all stores as part of a programme to ensure their company compliance. Here, I carry out checks across all operational processes, covering the stores methods of stock control, loss prevention, cash administration and health & safety. Following my audits, I offer my expertise in order to provide recommendations of improvement and relevant training in any areas where I identify compliance issues. • Overseeing purchase orders in order to investigate goods received that had not been invoiced in order to manage cash flow issues across the UK. • Supporting all stores on their progress in order to aid in the reaching of business KPI’s. Within this aspect of my role, I carry out regular store visits to discuss poor performance with store managers. • Offering my expertise during the opening of new stores across the UK. Opening roughly 2 stores per year, I train new teams on the company procedures, business goals and values. Show less

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  Beales Department Stores

  Aug 2018 - Feb 2020

  Responsible for the overall delivery of the following areas.Retail StandardsLeading the Goods-in team to ensure goods are received, processed and despatched to the sales floor within the target time period & as per Company Procedures.Coordinate movement of major department moves & shop fits.Manage and prioritise the maintenance workload ensuring that all repairs and maintenance in the store are completed to a high standard and in a cost-effective manner.Commerciality Reviewing, agreeing & achieving KPI's ,% wage to sales, stock-loss, training, development and staff welfare.Shrinkage & SecurityResponding to 24 hour emergency call outs as a nominated key holder and maintaining a Level 1 status of Police Response through diligent security procedures and awareness.Manage & maintaining Loss Prevention checks, records of theft & process Civil Recovery as required. Monitor & maintain systems to ensure secure key, password, CCTV & Data Protection controls are in place.Monitor cash office procedures & ensure a secure cash office environment. Ensure all administration of department/s complies with Company procedure.Health & SafetyEnsure that high standards of housekeeping are maintained across the whole store in accordance with the Company’s Health & Safety Policy.Carry out the role of Health and Safety Competent Person. Support the Store Director to ensure that risk assessments, accident reports, accident investigations, fire/bomb evacuations & Health & Safety mandatory training is carried out in accordance with company procedures.Maintain Store Emergency Pack & Business Continuity Plan.Liaise with external visitors and contractors and ensure that Health and Safety regulations are followed.Follow up reports of faulty equipment & organise repair/replacement as required & with prior authorisation.Human ResourcesManaging payroll, sickness, investigations and disciplinary procedures and liaising with H.O. HR. Show less

  • Operations Manager

    Oct 2018 - Feb 2020

  • Loss Prevention

    Aug 2018 - Oct 2018
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  B&M Retail

  Feb 2020 - Jul 2021

  Deputy Store Manager
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  NEW START 2020 LTD Trading as Beales Department Stores

  Jul 2021 - Sept 2024

  Store Manager

  Driving the profit, sales, and managing costs while maintaining an environment focused on the customer. Training new and existing colleagues in customer service, brand awareness, and store policies to offer the best shopping experience.JOB DUTIES:• Overseeing and managing store colleagues.• Overseeing sales manager positions and communicating store goals clearly with them.• Developing a sales plan of action together with the sales managers to deliver the stores sales budget• Communicating store goals, brand awareness, and company messages to team members while promoting product knowledge• Assessing colleagues performance and delivering performance reviews• Responsible for Stock loss, and driving initiatives to reduce loss.• Recruiting, hiring, and training new store staff• Keeping costs minimal while remaining accountable for profits• Creating a customer-service focused environment where the best possible customer experience is top priority• Ensuring that colleague training and work habits centre on customer service• Reporting sales, visual presentations, team member development, and store performance figures to the senior team• Managing the store HR & Payroll• Ensuring that visual merchandising of the store exceeds customer expectations• Feeding back to central office on product opportunities Show less

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  Bodycare

  Sept 2024 - now

  Area Manager