Christine Elysse Iya

Experience

• 

  McDonald's Philippines (Golden Arches Development Corporation)

  Jan 2014 - Jan 2015

  Service Crew

  Engaged in process of customer payments and customer service.

• 

  Technological University of the Philippines

  Oct 2015 - Jan 2016

  Student Assistant

  Engaged in instructor-related works like checking of students' examinations and activities and encoding their grades.

• 

  Caballo Negro Industriya Corp.

  Jan 2018 - Jan 2018

  Communication Systems Staff

  Engaged in office-related works like sorting and filing of company's documents.

• 

  TaskUs

  Nov 2018 - Jan 2019

  Teammate

  Engaged in placing outbound calls to provide world-class service to clients.

• 

  LSERV Corporation

  Jan 2019 - Nov 2019

  Project Designer

  Deployed at Union Sunny Technology & Exponents Inc. under Converge and PLDT project. Engaged in executing project plans and developing designs according to committed timelines within regulatory and quality guidelines and processes to meet quality, performance, and productivity goals in all phases of product design including prototyping, test, and transfer as well as coordinating cross-functional tasks and deliverables to meet business needs.

• 

  FiberHome

  Nov 2019 - Jan 2020

  OSP Design Engineer

  Engaged in conducting technical site survey and staking for engineering services to serve PLDT/Client which includes OSP Designs, Engineering Plans, Material Quantifications/Details of Material, and Scope of Works to perform in each project and preparation of As-Built Documentation which includes editing and revising for the acceptance of each OSP project.

• 

  Huawei

  Jan 2020 - Jan 2022

  Deployed under Globe project. Engaged in preparing and checking accuracy of Work Change Requests requested by all departments on National Level, submission of WCRs to customer until approval and billing, attending all daily, weekly, and monthly alignment meetings with customer and subcons, coordinating with site engineers, design engineers, managers, and directors for the necessary information needed in WCRs, rating and uploading of monthly KPI of WCR team, and managing all trackers for all regions and zones with daily reports and monthly reports until completion of all assigned sites and projects. Voir moins Deployed under Globe project. Engaged in assisting the Manager in the execution of projects according to strict deadlines and prudent budgets which include preparation of Work Change Requests and coordinating all members of the project team including third party contractors in order to deliver projects according to plan while ensuring that the project is covered by proper documentation and reports from planning until project close out with monitoring of quality and progress of work and ensure timely completion of the assigned projects. Voir moins

  • OSP Design Engineer - Team Leader

    Nov 2021 - Jan 2022

  • OSP Design Engineer

    Jan 2020 - Nov 2021
• 

  ClearSource Energy Services

  Jan 2022 - Jan 2023

  Senior Team Lead

  Engaged in the following tasks:❖ Delivering the required KPI and quality standards, all assessment, and any additional contractual obligations of the client.❖ Optimizing team best practices via establishing content (SOP’s, Tools, and Resources) and conduct quality/error training to ensure task quality projections are met.❖ Be involved in the hiring process for new team members and comply with any other operational procedures.❖ Working with the Operations Manager in progressing career development in employees in line with local budgets, retention on the business unit; and the qualifications and positive outcomes achieved.❖ Assisting in gathering information required for end of team reports after each business unit and ensure actions to improve the quality of the business unit are followed up and completed in a timely manner.❖ Maintaining accurate and up-to-date performance records❖ Ensuring that processes are followed as outlined in training & team meeting updates.❖ Conducting weekly one-on-one meetings with Direct Reports ensure your and their thorough understanding of the program’s collective goal and benefits.❖ Attending all necessary internal/external training courses and management/steering group meetings as required.❖ Assisting in marketing and employee engagement activities. Voir moins

• 

  Callmax Solutions

  Jan 2023 - Jan 2023

  Team Lead

  Engaged in the following tasks:❖ Managing and maintaining KPIs for multiple accounts.❖ Managing and developing individual team members.❖ Partnering with all stakeholders to effectively support agents in production.❖ Closing the loop by providing comprehensive reports to all stakeholders.❖ Communicating with Managers and provide client updates on a daily basis.

• 

  REVOLVE

  Jan 2023 - now

  ❖ Train and develop a team of customer service representatives.❖ Review email, chat, and phone call communications ensuring that company policies and ideals are upheld.❖ Handle escalated customer calls, emails, and chats as needed.❖ Respond to customer questions and comments via phone, email, and live chat with speed and professionalism.❖ Answer inbound telephone calls and providing excellent customer support.❖ Responsible for researching and resolving complaints to ensure customer retention and satisfaction.❖ Follow up on all written correspondence and escalate to customer service manager on duty as necessary.❖ Coordinate and follow up with other departments to ensure problem resolution, and work together with other customer service team members to promote an environment of customer satisfaction.❖ Able to navigate proficiently through multiple systems.❖ Keep current and train customer service representatives with all new policy and procedures. Voir moins ❖ Answering inbound telephone calls and providing excellent customer support.❖ Responding to customer questions and comments via phone, email, and Live Chat with speed and professionalism.❖ Responsible for researching and resolving complaints to ensure customer retention and satisfaction.❖ Follow up on all written correspondence and escalate to customer service manager on duty as necessary.❖ Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction.❖ Handling customer escalations via phone, email, and Live Chat with professionalism and accuracy.❖ Answering questions and helping customer service representatives who need assistance.❖ Helping newly hire agents during their training period and allowing them to shadow and observe as they work as necessary. Voir moins ❖ Answering inbound telephone calls and providing excellent customer support.❖ Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism.❖ Responsible for researching and resolving complaints to ensure customer retention and satisfaction.❖ Follow up on all written correspondence and escalate to customer service manager on duty as necessary.❖ Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction. Voir moins

  • Customer Service Lead

    Jan 2024 - now

  • Senior Customer Service Representative

    Jan 2023 - Jan 2024

  • Customer Service Representative

    Jan 2023 - Nov 2023