Michael Shaw

Experience

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  Moores Furniture Group

  Sept 1992 - Jun 1995

  Maintenance Electrician

  Undertaking an apprenticeship as a Maintenance Electrician, maintaining and installing factory machinery, office telephony and networking cabling.Taught methodical fault finding processes which provided me with a good foundation for hardware based fault finding in computing.

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  PC Service Call

  Sept 2002 - Jun 2004

  Technical Adviser

  Helping customers with their PC problems over the phoneAdvising customers on PC based purchases over the phoneTraining and providing 2nd line support to new employeesScheduling engineer callouts as required to customers homes

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  Barron McCann Limited

  Jun 2004 - Apr 2005

  Field Engineer

  Working overnight to install Chip and Pin rollouts for Co-Op, Iceland and TK Maxx across the UK. This included installing entire new back room servers and front end till systems.Performing callouts UK wide to fix varied till system based problems.

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  Solid Systems Global

  Apr 2005 - Oct 2008

  Senior Field Engineer

  Designing, upgrading and maintaining office network running Windows 2003 Server and Exchange.Testing and breaking down of incoming machines to service maintenance contracts, including SUN, Fujitsu Siemens, HP, IBM and Intel based.Designing, building and maintaining “mock up” networks of aforementioned systems to allow fault replication.Travelling UK wide (and occasional trips to America, Germany and France) to fault find and repair hardware faults in a wide variety of computer systems.Gained basic working knowledge of Solaris, Cisco routers and printer maintenance. Show less

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  Phoenix IT Group (now part of Daisy Group)

  Dec 2008 - Oct 2010

  Advanced Support Engineer

  Working as part of a 24x7 team covering a wide range and large number of client systems for Deutsche Bank at their Watford Data Centre. These included X-series, T-series and M-series servers. I also gained knowledge and qualifications in HP DL and Blade servers and IBM x86 Servers.

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  Oracle

  Oct 2010 - Sept 2018

  Advanced Site Support Engineer

  Working as part of a 24x7 team covering a wide range and large number of client systems for Deutsche Bank at their Watford Data Centre. These included Exadata, Exalogic, X-series, T-series and M-series servers. I also gained knowledge and qualifications in HP DL and Blade servers.During my time at Oracle I have also helped my team by devising our teams 24x7 rota (which was adopted at both DB data centres) and devising the handover spreadsheet used to effectively track all present and past tasks undertaken. Show less

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  Hewlett Packard Enterprise

  Nov 2018 - now

  Onsite Server Technician IV