William Fitzgerald

Experience

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  Community Living Wallaceburg

  Aug 2015 - Aug 2017

  Direct Support Professional

  • Tracked and reported clients' progress based on observations and conversations.• Used approved crisis intervention techniques in emergency situations.• Developed strong and trusting rapport with patients to facilitate smooth, quality care.• Documented current patient information to update vital signs, behaviors and eating habits.• Advocated for disabled individuals to foster communication and self-expression and achieve goals.

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  St. Leonard's Community Services

  Aug 2017 - May 2019

  Case Manager

  • Provided support services and crisis intervention to youth and adults with a developmental disability.• Initiated client-centered care plan reflective of client's readiness for change and activation level.• Provided advocacy on behalf of clients involved in the criminal justice system.• Adhered to ethical principles and standards to protect clients' confidential information.• Developed trusting relationships with social services, health care providers and governmental agencies.• Encouraged clients to articulate expectations and goals for successful rehabilitation. Show less

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  Family Service Kent

  May 2019 - Sept 2021

  Advocacy and Protective Service Worker

  • Provides advocacy, crisis intervention, supporting counselling, and case management to support individuals in independent living.• Collaborated with team members to identify and accomplish agency objectives.• Identified appropriate community resources and provided referrals for services.• Built trust and rapport with clients by delivering information on mental health services and supportingclient decision making.• Provided voluntary trusteeship services to assist with budgeting for necessary expenditures.• Maintained caseload of 40 clients, working under strict deadlines. Show less

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  Kent & Essex Mutual Insurance Company

  Sept 2021 - Sept 2022

  Accident Benefits Claims Adjuster

  • Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.• Determined insurance coverage levels and restrictions by thoroughly examining claims forms and associated records.• Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.• Conducted interviews, gathered detailed information and completed field investigations.• Developed connections with local fraud bureaus, district attorneys' offices and professionalassociations. Show less

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  Vanier Children's Mental Wellness

  Sept 2022 - Apr 2023

  Child And Family Therapist

  • Provide direct mental health services to children and their families. • Deliver individual, family, and group therapy utilizing a wide range of treatment modalities within the multi–disciplinary context.• Emphasis on attachment based, trauma informed interventions, and brief counselling modalities and strategies.

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  Kids Zen Inc.

  Jan 2023 - now

  Registered Psychotherapist

  • Provide counselling services to children, teens, parents, and families• Primarily utilize cognitive-behavior therapy, dialectical behavior therapy, and solution-focused therapy• Work with clients facing anger issues, anxiety, developmental and learning issues, stress from large transitions, confidence and self-esteem issues, depression, as well as sleep difficulties and nightmares• Promote healthy coping skills and emotional regulation.

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  Craigwood Children, Youth, and Family Services

  May 2023 - Apr 2024

  Mental Health Clinician

  • Conduct and complete assessments and interventions based on the theory of crisis management including rapid response, risk assessment, de-escalation, and stabilization.• Provide skilled assessment, formulation and therapy services to youth and their caregivers by employing a variety of evidence-based and informed treatment approaches (including Brief Narrative Therapy, CBT, Motivational Interviewing, DBT, and trauma informed frameworks) to enhance individual and family functioning.• Develop, implement, and regularly evaluate treatment plans according to client and caregiver needs, goals, strengths, and cultural values.• Clinical case consultation with multi-disciplinary team members to ensure best practices in service delivery are being achieved.• Collaborate with clients to coordinate, facilitate, and link individuals with urgent needs to immediate resources.• Assess, screen, refer, and link individuals to Community Social and Mental Health services as appropriate. Show less

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  West Elgin Community Health Centre

  Sept 2024 - now

  Mental Health Therapist

  • Perform psychosocial assessment and counselling/ therapy to individuals, couples, and families within the professional scope of practice.• Act as a client advocate on individual and systemic issues.• Perform case management functions.• Participate in the development, implementation, monitoringand evaluation of treatment, education, counseling and health promotion programs and services for individuals, couples, families and the community.