Leah Hayes

Experience

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  FCM Hospitality

  Apr 2021 - Aug 2022

  Host- Lola's Garden

  • Ensured organization of the restaurant by welcoming and seating guests by escorting them to their designated table• Established a host checklist for opening and closing the restaurant to ensure uniformity for all hosts, streamlining the intricate process• Trained all new host hires to protect the restaurant's reputation and outperform other local restaurants, which was demonstrated by winning best new restaurant on the Main Line for three months• Obtained my Pennsylvania Responsible Alcohol Management Program certificate Show less

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  Sapphire Leadership Academic Program

  Aug 2022 - now

  · Established rapport through one-on-one meetings to guide their future involvements and overall, Sapphire integration • Attended over 8 hours of first-year fundamental classes alongside my cohort to prepare students for a business career• Recruited from more than 600 applicants into a 50-member cohort based on leadership experience, representing the top 5% of the Smeal College of Business• Fulfilled over 12 hours of leadership, philanthropic, and professional development events each semester

  • Student Mentor

    Aug 2023 - now

  • Active Member

    Aug 2022 - now
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  PGN | The Pennsylvania State University

  Jan 2023 - now

  • Selected from over 300 potential new members to form a 33 member-class and completed a rigorous new member process• Assisted in THON efforts, helping PGN maintain its status as the top general organization for the past seven years, aiding in PGN’s THON total of $202,176.31 • Spearheaded the development and execution of comprehensive professional development events, enhancing the skillsets of 130+ active members, resulting in 95% of members securing interviews after attending networking events• Collaborated with the executive board to align current professional development initiatives with the mission of PGN, allowing the continued growth of the organization and its members for future professional endeavors after graduation • Coordinated with a team of fellow brothers to develop and implement programs, workshops, and resources for our chapter• Provided valuable learning opportunities, fostered skill development, and promoted continuous growth for our chapter

  • Active Member

    Oct 2022 - now

  • Professional Development Chair

    May 2023 - Jan 2024

  • Professional Development Committee

    Jan 2023 - May 2023
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  Smeal Student Mentors

  Mar 2023 - now

  Smeal Student Mentor

  • Mentored a cohort of eight freshmen students in the Smeal College of Business, providing guidance and unbridled support to help facilitate the transition to college life in establishing routines for long-term academic success in a new environment• Collaborated with other mentors to plan and execute large-scale events and activities, including Fall College Day, Small Group Sessions, a Welcome Picnic, a Snack and Schedule event, and resume reviews, all designed for campus integration • Structured a customized schedule of involvements for each mentee, tailored to their desired personal and future career goals Show less

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  Nittany Lion Consulting Group

  Apr 2023 - now

  • Administered a three-credit, experiential learning program focused on consulting foundations and professional development offered by the Smeal College of Business to Nittany Lion Consulting Group students• Created the professional development curriculum (over 50 offerings) for over 70 students, working with partner organizations, Penn State professors, and corporate professionals in the consulting industry • Consulted on the Delgrosso Splash Park’s Halloween event series to establish an annual promotional event for October, working closely with the client to understand the unique challenges and goals of this marketing-based project• Conducted interviews and analyzed data collections to provide clients with viable solutions to the project proposal• Collaborated within a team of four other members to produce deliverables for the client on the project • Assisted the VP of Learning & Development on a week-to-week basis in crafting slide decks for the various professional development sessions provided for current members of NLCG, designed to enhance consulting knowledge and skills · Accepted during the Spring 2023 recruiting season with 100+ applicants after completing the firm’s rigorous Consultant Training Program, consisting of a lecture series, team case competition, individual deliverable, and case interviews

  • Tenured Member

    Jan 2025 - now

  • Vice President of Learning and Development

    Nov 2023 - Feb 2025

  • Associate Consultant

    Aug 2023 - Dec 2023

  • Learning and Development Lead

    Sept 2023 - Nov 2023

  • Consultant Training Program

    Apr 2023 - Aug 2023
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  Bryn Mawr Integrated Health

  May 2023 - Aug 2023

  Medical Receptionist

  • Coordinated patient scheduling, check-ins, and follow-up information, establishing a solid customer relationship with patients, resulting in an increase in positive customer reviews of over 25% • Utilized practice management systems for recording patients’ subjective and applying information to detailed S.O.A.P notes• Ensured an enjoyable patient visit, by assisting with the simple and complex needs associated with their appointment • Offered ample support to the chiropractor and office administration staff to execute and complete tasks vital to daily operations Show less

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  Bryn Mawr Integrated Health

  May 2024 - Jan 2025

  Office Manager

  • Oversaw billing and insurance processing, reducing errors and delays• Ordered and maintained office supplies, ensuring availability and cost-efficiency• Ensured compliance with healthcare regulations and standards• Managed the chiropractor's schedule and appointments

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  PwC

  May 2024 - now

  • Incoming PwC Customer Transformation Intern

    Oct 2023 - now

  • Women's Consulting Experience

    May 2024 - May 2024
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  Vado | Vending Automatic Delivery Operations

  Jan 2025 - now

  Business Development Intern

  Developed VADO’s first customer service AI chatbotResearched autonomous vending machine markets across EuropeDelivered various marketing reportsSupported the internal development of VADO through the introduction of productivity platforms.