Jaideep Singh Rathore

Experience

• 

  TechCare

  Apr 2012 - Jun 2015

  L2 ,CSR
• 

  Dell

  Aug 2015 - Sept 2016

  Client Support Technician
• 

  Tata Consultancy Services

  Sept 2016 - Oct 2018

  Senior Process Associate
• 

  Secure Meters Limited

  Oct 2018 - Dec 2021

  Senior Analyst

  Provided product support of UK smart metering clients and ensured to complete the task in the given SLA’s Defined engineering problems, data collection, and establishing facts & drawing conclusions to solve the issues in hand. Understand and analyze the data to solve complex queries and business insights. Data manipulation and report generation in excel. Monitor & identify loopholes, and provide feedback during execution of various management initiatives, to ensure the smooth functioning of business. Co-odinated with internal and external stakeholders to implement new features in smart metering services. Smart home security systems, meter data management services, head-end system with smart front and jira ticket management. Collaborated with project team members to develop work plans for change of management work streams and related activities. Provided deliverables & reports in a timely and accurate manner to the stakeholders. Show less

• 

  Concentrix

  Jan 2022 - now

  Lead Operations