Saurav Sharma

Experience

• 

  Concentrix

  Aug 2013 - Jan 2015

  Subject Matter Expert

  1) Managed and led a team of 25 members, demonstrating effective leadership and coordination.2) Provided guidance on crafting professional emails to German customers, emphasising clarity and cultural appropriateness.3) Supported team proficiency in customer email comprehension and response strategies, enhancing customer satisfaction.4) Conducted comprehensive process training sessions for new team members, optimising onboarding procedures and ensuring smooth integration.5) Meticulously maintained Customers’ Positive Response Rate, ensuring consistency and successful outcomes. Weniger anzeigen

• 

  Lovely Professional University

  Jan 2017 - now

  1)Managed Department and led a team of 12 members under the Umbrella of School of Social Sciences and Languages, demonstrating effective leadership and coordination.2) Led initiatives to enhance learning and teaching quality, advising on suitable methods and fostering pupil engagement.3) Established systematic progress recording aligned with school policies to ensure optimal student advancement.4) Played a pivotal role in recruiting and selecting teaching staff, contributing to a successful and well-qualified department.5) Strategically planned, delegated, and evaluated tasks within the Modern Foreign Language department, cultivating a collaborative work environment.6) Developed and implemented policies and practices reflecting the school’s commitment to high achievement, aligning with national and school strategies. Weniger anzeigen

  • Assistant Professor

    Jan 2017 - now

  • Head Of Department

    Jan 2017 - Nov 2023
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  E-Space France LPU

  Feb 2020 - now

  Manager

  Additional Job Responsibility