Rodrigo Escobar

Experience

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  TELUS

  Apr 2015 - Sept 2020

  G Suite Technical Support

  Solve complex issues and provide best practices to end users, interact with users to report issues to higher tiers of support and document all the processes and data to be analyzed afterwards. Make sure to comply with internal KPIs and used Customer Experience techniques to identify and adapt to each type of user in order to provide an easy -to resolve experience. In charge of project to investigate why a certain KPI was getting too low every month as part of a business analyst internship. Show less

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  TELUS International

  Oct 2020 - Sept 2021

  Service Desk Analyst

  Provide applications support to tier 1 users and solving issues with Google Workspace migration from Zimbra server. Usage of GAM commands to generate reports or logs to investigate complex issues, mail delivery issues and migration issues between servers. Provide support for migration of 10,000+ users between servers. Provide support remotely and help solving issues on tickets and on a timely manner.

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  Get Staffed Up

  Sept 2021 - now

  Azure Cloud Developer with Devops expertise

  - Developed and maintained modules within the Zoho suite, utilizing Zoho Deluge and Zoho Apps.- Integrated Zoho CRM with DocuSign using APIs to automate document workflows.-Built IT dashboards in Retool by aggregating data from multiple systems via APIs.- Transitioned to .NET development, creating gRPC services and Azure functions for cloud deployment.- Implemented CI/CD pipelines using Azure DevOps for seamless deployment and version control.-Consume API from Workday, Active Campaign, DocuSign and other systems to integrate them and fulfill business needs. - Followed Agile methodologies to manage project tasks and deliverables. Show less