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Arun Kumar

Arun Kumar

Executive –Sales & Service

Followers of Arun Kumar610 followers
location of Arun KumarBengaluru, Karnataka, India

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  • Timeline

  • About me

    Director Of Operations at Renit Business Solutions Pvt. Ltd, ITILV 4, Lean Six Sigma. Scrum.

  • Education

    • Natioanl HIgh School

      -

  • Experience

    • Right Computer Links

      Jun 2000 - Jul 2001
      Executive –Sales & Service

    • IIHT Ltd

      Aug 2001 - Feb 2002
      Marketing Executive

    • Rooman Technologies

      Mar 2002 - Feb 2003
      Associate – Education & Training

    • AOL

      Mar 2003 - Nov 2004
      Customer Service

    • Hewlett-Packard

      Dec 2004 - Jul 2017

      Responsible for Enterprise wide End User Workplace Management (EUWM) Services -,Application Distribution and Frame work operation for SCCM 2007/2012 - for Hewlett Packard global clients.And Responsible for Account Delivery Management of Infrastructure Services for AMS/APJ/EMEA region, managing senior ITO resources. Responsible for delivery to Americas region from Global Delivery Centers, managing team performance in the dimensions of Operations, Customer, Employee and Financial. Responsible for the Global Services - Service Desk performance out of India. Manage dimensions of Operations, Customer, Employee and Financial. Engage Quality organization, Transition Transformation and Business Operations.

      • Operations Manager - Workplace Services

        Apr 2014 - Jul 2017

      • Operation Manager - Global Services (GSD)

        Apr 2011 - Mar 2014

      • Unit Manager- Global Service Desk

        Aug 2006 - Mar 2011

      • Team Lead (HP-IT)

        Dec 2004 - Jul 2006

    • Fortinet

      Jul 2017 - Apr 2019
      Service Relationship Manager

    • Renit Business Solutions Pvt Ltd

      Apr 2019 - now
      Director Of Operations

  • Licenses & Certifications

    • ITIL V3

      EXIN

    • Project Management Professional (PMP)

      SABCONS (Project Management, Leadership and Strategy)
      Aug 2010

    • ITIL V4 Foundation

      AXELOS Global Best Practice

    • Scrum Fundamentals Certified (SFC)

      SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(340 pages)
      Jul 2016
      View certificate certificate

    • Lean Six Sigma Master Black Belt

      ZOC Technologies

    • Microsoft Azure Fundamentals

      Edureka

    • Lean Six Sigma Green Belt Certification

      HP