Gulshan Kumar

Experience

• 

  Patni Computer Services

  Oct 2005 - Dec 2006

  Software Engineer

  Trained on Siebel CRM internally. Responsible for configuring various modules of projects in the Telecom domain.Given an understadning of Siebel Application Architecture and Web Architecture. Worked extensively for the Data layer, Business layer and Appliaction layer.

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  Hewlett-Packard

  Jan 2007 - Jun 2008

  Technical Consultant

  Siebel Administrator Role :I was responsible for managing all the environments (Development to Pre-production). Coordinating with the onshore team to get the Bundled releases successfully executed.Assisting in troubleshooting the crashes and any performance issues in the applications.Undergone ITIL training to get the better understanding of the operational processes.

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  IBM

  Jun 2008 - Dec 2009

  Application Consultant

  Siebel Administrator Role & Application Architect :I was responsible for managing all the environments (Development to Production). Creating deployment plans and rollback plans was one of the major activities. Coordinating with the onshore team to get the Bundled releases successfully executed.Responsible for synchronizing and data refreshes for the various application server as per the business requirements. Assisting in patches installation for upgrades.Assisting in troubleshooting the crashes and any performance issues in the applications. Show less

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  Aricent

  Dec 2009 - Feb 2012

  Tech Lead

  Solution Architect Role :I am responsible for Designing the Business process modeling of the entire flow and providing the HLD for the vanilla flows. Assisting in preparation of LLD and implementation.Various modules covered are Quote to Order life cycle (Integrated siebel order with the OSM and BRM), Campaign Management (Email), Service Request Management, BI Publisher for OLTP reporting and Siebel EAI for integrating siebel with various applications like OSM and BRM. Provided Green field implementations along with the architecture set up requirements for end to end implementation. Also written scripts to automate the necessary administration activities like automatic SRF deployment on the server, created the crone jobs for repository import for DR. Written scripts for monitoring the siebel applications object manager components status. Show less

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  Wipro Infotech

  Feb 2012 - Apr 2016

  Project Manager

  Managing the Siebel CRM Part of Delivery which includes various areas of Siebel like Order Management, Partner Relationship Management, Campaigns Management, Mobile Number Portability (MNP) within Schedule and Adherence to SLAs. Identified areas of Improvement in Delivery and Growing the Siebel Competency by Cross Trainings.Establishing key processes and improved existing processes in order to delivery Key Quality Goals. Managing the ABS (Application Business Support) and AMS (Application Maintenance Support) parts of the applications. Involvement with the Transformation team to discuss the solutions for the new functionality/ CR requests. Show less

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  Tata Technologies

  Apr 2016 - Jul 2017

  Engagement Manager

  Managing Overall Program and Customer Engagement for the Strategic Automotive Client.

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  Pragmasys

  Jul 2017 - Oct 2023

  Responsible for P&L and Account Mining. Program Management, Digital stack implementation using Cloud based Technologies (Azure platform) and Microsoft Dynamics 365 application and an Agile Coach.Service Delivery Management | Portfolio/Program Management | Digital Transformation Key Focus on the Digital stack deliveries using Cloud based Technologies (Azure platform) and Microsoft Dynamics 365 application / Program Management and Account Mining in various domains like Automobile & BFSI. Responsible for Delivering Fixed Cost / T&M projects in Various Domains with different project management methodologies - Water Fall / Agile with a proven Delivery track record of 0% Schedule variance, +-5% effort variance using Cloud based Technologies (Azure platform) and Microsoft Dynamics 365 application.

  • Delivery Manager

    Apr 2022 - Oct 2023

  • Senior Project Manager

    Apr 2021 - Mar 2022

  • Project Manager

    Jul 2017 - Mar 2021
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  UST

  Nov 2023 - now

  Delivery Manager

  Microsoft Dynamics 365 application and an Agile Coach | Service Delivery Management | Delivery Excellence | Portfolio/Program Management | Digital Transformation