Jaishree Akshatha

Experience

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  Convergys Intelligent Contact

  Mar 2013 - Jul 2014

  Technical Support Officer

   Worked as Technical Support Officer in Microsoft, Convergys from 11th Mar 2013 – 07th Jul 2014 As a Technical Support worker. I will be tasked with monitoring and keeping an organization's computer system and networks. I will be responsible for diagnosing and troubleshooting software’s and hardware issues, helping customer to install applications and programs includes resolving network issues, configuring operating systems and utilizing remote desktop connections to provide immediate support over the telephone. Show less

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  UnitedHealth Group

  Oct 2017 - Nov 2018

  Customer Support Representative

  Ø Worked as Customer Service Representative in United Healthcare, XL Healthcare from 25th Oct 2017 -07th Nov 2018 As a Customer Service Representative, I will be accepting calls from members and providers and using computer-based tools to explore their specific benefit plans. There to aid members and providers with questions and concerns regarding their health benefits, pharmacy services, and claims. Providing the assistance needed to resolve inquiries and issues regarding health maintenance claims and payments for the providers and doctors. Assisting them with healthcare contracts with doctors. Show less

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  Unisys India

  Oct 2019 - Feb 2021

  Service Support Representative

   Worked as Service Support Representative L2 for Unisys Federal System for Unisys India Pvt. Ltd. from 3rd Oct 2019 – Feb 2021. As a Service Desk Analyst are IT Professionals. I Will be Providing Technical Help for B2B Users of an Organization. Analysts respond to inquiries, and the evaluate and Resolve issues Relating to IT equipment and applications. I provide technical care for any aspect of the information system unit, including system, Hardware, operating system, applications and networks.Individually Will be responding for providing the first line of telephone, web, chat and email technical support of hardware, systems, sub- system and applications.Responsible for providing the first-line of post-sales telephone technical support of hardware, system, sub-system, and/or employees Answers basic questions about installation, operation, configuration, customization and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to the remote support engineering staff or Field Engineering. Typically provides technical support for internal and external customers. Escalations complex problems to higher level of expertise within organization. Show less

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  Denali Advanced Integration

  Mar 2021 - May 2022

  Service Desk Analyst I

  Worked as Service Desk Analyst I. Providing remote first-level support to a diverse group of customers via phone email chat support. Address and resolves basic incidents and requests.Log all incidents and requests. Engage other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility. Create a positive customer support experience and build strong relationships. Ensure timely resolution or escalation, communicate promptly on progress, and handle customers with a professional attitude Show less

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  RedBlackTree

  Aug 2022 - Aug 2023

  Service Desk Analyst

  Role Description• As a key member of the IT department, the IT Service Center Analyst works in coordination with the department to support our end users and our IT Business Services' Cloud, Windows infrastructure and resolve operational problems. In addition to the fore mentioned systems, the position also includes operational and support duties on PaaS and SaaS solutions such as Viking's Telephone, Enterprise Resource Planning and in-house custom serverless applications.• The position reports to the IT Service Center Manager Key Responsibilities• I will resolve user support incidents and requests, bridging the communication between the end user and other members of the Technology team • I will analyze and troubleshoot Windows operating systems both on-premise and in cloud laas providers• I will manage hardware, software, and utilities for installation, modification, troubleshooting, maintenance, and upgrades of operating systems and workstation environments• I will perform Desk deployment, from an IT perspective• I will ship and receive hardware to end users and other regional offices • I will document systems infrastructure for users, support and consulting personnel, and developers • I will resolve system problems and provide user consultation or training • I will support on-prem and cloud servers, including security configurations, patching, and troubleshooting • I will support infrastructure deployment models,including Private, Public, and Hybrid Show less

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  Starmark Software

  Aug 2023 - now

  Customer Success Analyst