Robert Lowman

Experience

• 

  Culligan Water Conditioning

  Aug 1977 - Aug 1980

  Lab Technician

  Test new and existing water softeners / resins, document findings for further applications.

• 

  Northbroo, Illinois

  Oct 1977 - Dec 1978

  YKK Zipper Company

  Delivering and receiving, packing orders and inventory.

• 

  TruGreen

  Sept 1979 - Jul 2022

  Customer Experience Manager that works with operations team, field leadership and customer service leadership to prevent, resolve, and satisfy customer issues. Assess patterns of customer concerns and develop strategy to prevent recurrences. Provide solutions at at-risk residential customers by diagnosing and correcting lawn / landscape problems, including authorizing service calls and other repair / remediation, recommending training and performance improvement for technicians, and continuing customer communications, resulting in growth of the customer base. Show less

  • Customer Quality Manager

    Nov 2020 - Jul 2022

  • Customer Experience Manager - TruGreen

    Sept 1979 - Nov 2020

  • Project Manager

    Sept 1979 - Nov 2020
• 

  Unlimited Lawncare

  Jul 2022 - now

  Customer Quality Manager at Unlimited Lawncare

  retention of new and existing customers. Development of operations throughout eight locations in the southeast