Diamond Osby

Experience

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  Comprehensive Autism Partnership

  Apr 2017 - Oct 2021

  Registered Behavioral Technician/Office Manager

  - Work with clients with autistic disorders to enhance social development.- Collected, recorded, and summarized data- Utilized safe and appropriate procedures - Maintained client confidentiality - Organized treatment projects that focused on problem solving skills and creative thinking.- Identified treatment goals based on individual diagnosis and history. - Maintained thorough clinical treatment notes. - Conducted individual and group therapy sessions for outpatient clients.- Motivated and encouraged team members to communicate more openly and constructively with each other. - Contributed to development, planning and completion of project initiatives. - Defined strategies and created a plan to achieve ambitious operational objectives.- Resolved interpersonal conflicts by listening, finding common ground, and building relationships. - Assisted with building life and social skills useful for everyday activities and interactions. - Developed activity plans and instructional materials to assist with treatment.- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.- Assisted supervisors in developing treatment plans for clients.- Attended IEP meetings - Managed a team of 15 people.- Assigned and completed administration task daily.- Organized office by creating, printing, laminating, and labeling files.- Set appointments for clients, caregivers and supervisors as needed.- Answering phone calls and emails - Organized, and participated in monthly training as needed to enhance knowledge for team technicians. Show less

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  Hertz

  May 2017 - Oct 2017

  Counter Sales Representative

  - Assist customers with rentals. - Identified customers need to deliver relevant product solutions and promotions and meet target budgets. - Met with store managers to discuss product needs, accomplish sales goals, and facilitate sales growth. - Prepared and processed contracts and order forms for new and existing customers. - Improved overall customer purchasing experiences to promote steady revenue. - Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues. Show less

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  Varsity Tutors, a Nerdy Company

  Jul 2021 - now

  Online Tutor

  - Deliver engaging one on one planned lessons to students to assist with desirable outcomes in the classroom environment

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  Family First Life

  Oct 2021 - Dec 2022

  Insurance Broker

  -Assist customers with finding the right products to meet their needs.

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  Asurion Insurance Services Inc

  Nov 2021 - Apr 2022

  Technical Support and Sales Representative

  - Evaluate and trouble shoot customer concerns in a timely manner by actively listening- Identify technical issues, deploy solutions to the desirable outcome with efficient, clear, courteous, and accurate communication- The ability to quickly adapt in an ever-changing fast-paced environment- Learn details of products to offer to sell to customers confidently and accurately- Always upsell Asurion smart home and other products- Explain device capabilities, wireless carrier data product offerings and company policies- Meet metric goals and grow from feedback and coaching- Utilize call center technology to troubleshoot, input, track and report customer issues- Offer advice and assistance when needed according to subject matter expertise, escalate calls to the appropriate tier of customer service function- Provide exceptional customer service to increase customer lifetime value Show less

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  University Instructors (UI)

  Jul 2022 - Jul 2024

  Instructional Support Specialist

  •Have familiarity with a variety of learning platforms and course content, structure, and style within multiple subject areas (reading/literacy, math, science and history).•Communicate and engage with students in a friendly and professional manner.•Review relevant course information and/or content with students.•Can respond to student questions in a positive, and supportive manner, and providing detailed explanations so that the student can grasp key course concepts.•Assist students with test and quiz preparation by reviewing key course concepts.•Bridge communications between students and teachers regarding specific course content.•Communicate with UI program management on specific questions regarding relevant course content.•Complete other duties as assigned. Show less