Sabrina TOULA

Experience

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  SUD Architectes

  Mar 2017 - Jun 2017

  Sales Assistant
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  Caffè Nero

  Oct 2018 - Dec 2018

  Barista
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  Kalios

  Jan 2019 - Aug 2019

  Sales Administration Assistant
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  Lacoste

  Feb 2020 - Aug 2020

  Omnichannel Project Manager Assistant

  - Contribute to two strategic digital projects (e-receipt and Tablet) in Europe, North America and Saudi Arabia- Participate in the various phases of IT projects (scoping, testing, deployment, implementation)- Coordinate international in-house teams and the technical partner - Formalising processes and monitoring projects (flash reports, modifying test specifications, drafting instructions for use/best practice)

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  Just Eat Takeaway.com

  Sept 2020 - Jan 2021

  Junior Key Account Manager

  - Follow up chain requests (head offices and restaurants)- Manage the daily requests of a customer portfolio (7 chains)- Update the menus and visuals on the JUST EAT website for the chains (McDonald's, Monoprix, Bchef, etc.)- Estimate additional sales using internal tools

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  Lidl France

  Aug 2021 - Jul 2022

  Sales Organization Project Manager

  - Reduced intervention rates by 35% in 62 supermarkets through optimized cash register operations.- Co-led the deployment of automatic checkouts, improving user adoption and minimizing operational disruptions.- Trained 17 regional departments on cashier operations, increasing operational efficiency by 20%.- Generated weekly financial reports to support decision-making and monitor the performance of implemented solutions.

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  Wavestone

  Feb 2023 - Sept 2023

  Junior Consultant in Transformation

  Business Unit MNU (Manufacturing, Energy & Utilities) : TotalEnergies:1. Support in defining the target operating model:- Drafting final deliverables (communication/onboarding support, etc.)- Formalise the minutes of client meetings and follow-up meetings2. Support for change management strategy:- Co-run workshops with IT teams to understand their roles and redefine them in order to create the new job descriptions- Identify the change management needs of operational staff/ business lines and co-formalise the change management roadmapVivaTech: - Analyzed start-up portfolios to design personalized customer journeys, enhancing attendee experience.- Led customer experience management, proposing solutions to boost satisfaction. Show less

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  Lucca

  Jan 2024 - now

  Customer Success Project Manager

  SaaS Solutions - Manage 15+ HRIS projects of multiple software for mid-market customers (all sectors) on a monthly basis.- Support clients throughout the project (Kick-off, Audit, Configuration, Training, Testing, Production deployment, and Monitoring).- Oversee customer run and support (~ 300 tickets) - Ensure an overall 95% support and deployment satisfaction.s.