Kyle Strong

Experience

• 

  Safeway

  Jul 2001 - Apr 2005

  Food Clerk

  Primary duty was to process charges for customer purchases. Assisted in beverage and dairy departments as needed with stock rotation, facing, ordering, etc.

• 

  West Corporation

  Apr 2005 - Jul 2015

  Business liaison for assigned client group.#1 AT&T Android Technical Support center (2012-2013), increased annual revenue by $5.5M (2011-2013)Invoicing, ancillary revenue projections, budget, and expense administration.Monitor site level productivity and financial goals (staffing level, support ratios, contractual bonuses).Document action plans related to quality & sales targets and track progress after implementation.Oversee workforce management; monitor attrition and hiring targets to meet service level requirements. Show less

  • Client Operations Program Manager

    Aug 2011 - Jul 2015

  • Operations Team Supervisor

    Oct 2007 - Aug 2011

  • Production Team Leader

    Aug 2006 - Oct 2007

  • Customer Service Representative

    Apr 2005 - Aug 2006
• 

  Comcast

  Jul 2015 - now

  Responsible for maintaining brand voice on a variety of social media platforms.Operations lead for social media customer support teams.Responsible for KPI creation/analysis and managing adherence to target.Enhance processes and escalations paths to improve customer experience. Implement coaching and performance management strategies. Managed VP level appreciation, travel & expense budgets exceeding $1M

  • Sr. Manager, Business Support & Analytics

    Apr 2023 - now

  • Sr Manager, Digital Care

    Apr 2022 - Apr 2023

  • Manager, Digital Care

    Dec 2019 - Apr 2022

  • Supervisor, Digital Care

    Oct 2018 - Nov 2019

  • Supervisor, Retention

    Jul 2015 - Oct 2018