Lucas Gardelli

Experience

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  Universidade de Sorocaba

  Feb 2001 - Aug 2002

  Support Analyst

  Asset management (desktops, notebooks and printers);2nd and 3rd level user support;Development of technical documentation.

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  Dana Brasil

  Aug 2002 - Feb 2007

  Support Analyst

  Network and telephony infrastructure management;Project development through Six Sigma and PMI methodologies;Administration and support in Windows Server NT, 2000, 2003 and network environments;Asset management (250 computers between desktops and notebooks and 30 printers between laser, plotter and deskjet);Administration and support in shop floor systems;Control access to network resources for users;Administration and support in Solid Works, Auto Cad and Cad Key engineering software;Management of Arcserve and NTBackup tools;2nd and 3rd level user support;Lotus Notes e-mail administration and support. Show less

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  Virmont Produtos Alimenticios

  Feb 2007 - Oct 2009

  Technical Support Team Leader

  Technical support team leader;Network and telephony infrastructure management;Project management based on PMBOK practices;Management and control of the company's Dataplace Symphony ERP software;Administration and support in Windows Server 2003 and network environments;Asset management (75 computers between desktops and notebooks and 26 printers between laser and deskjet);Cobian backup tool management;Administration and support for Microsoft Outlook and Thunderbird.

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  Fortitech Premixes

  Oct 2009 - Feb 2011

  Senior Infrastructure Analyst

  Network and telephony infrastructure management;Project management based on PMBOK practices;Management and control of the company's Microsiga Protheus ERP software;Administration and support in Windows Server 2008 and network environments;Asset management (55 computers between desktops and notebooks and 14 printers between laser, zebra and deskjet);Preparation of technical documentation;Cost analysis, technical, economic and financial feasibility for the implementation of new resources in the IT area;Administration and control in telephony services;Control and management of general costs in the IT sector;Control access to network resources for users;Symantec backup tool management;2nd and 3rd level user support;Administration and support for Microsoft Outlook. Show less

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  Honda Brasil

  Mar 2011 - now

  Service Desk Team Leader | Project Manager | Senior Infrastructure Analyst

  Leader of the Service Desk team level I and level II;Responsible for supervising and ensuring the quality of IT support activities in different environments;Management of support requests by the Service Desk, ensuring excellence in service, as well as the achievement of performance indicators;Analysis of performance indicators and necessary actions taken after the analysis;Quality control of registration and classification of tickets;Monitoring the efficiency of the IT team;Knowledge base management;Asset control and access management;Presentation of the Book of Monthly Indicators;Responsible for printing outsourcing and managing the technical team;Development of continuous improvement projects focused on cost reduction;Cost analysis, technical, economic and financial feasibility for implementing new resources in the IT area;Control and management of general costs in the IT sector. Show less