Mohammed Saifulla

Experience

• 

  Volvo Trucks

  Jan 2019 - Feb 2019

  Graduation Internship

  Streamline process of disposal of industrial salvage.

• 

  Bharat Electronics Limited, Bangalore Karnataka

  Feb 2020 - May 2021

  Graduate apprenticeship trainee
• 

  ITC Limited

  Feb 2021 - Apr 2022

  Associate IT consultant

  Provide end to end support to the clients by diagnosing and troubleshooting the issues. Provide remote session troubleshooting to the customers when it's required to install any OS updates , hardware issues and software related issue. Creation of documents, KB articles on the issues raised for future help and to save time on repeated issues and also product level documentation. Also provide extensive support through chats/calls as well. US based clients mainly involved in health companies. Show less

• 

  Vymo

  Apr 2022 - Nov 2023

  VYMO as being a SaaS company and also provide a CRM feature to the application, I was mainly working with customers with end to end support to Banking sectors like ( HDFC Bank / fICC/ ICICI collections/ Mahindra finance and Mahindra home finance..). Provide technical support to the banking clients and resolve their issues on priority based on business impact. Provide chat/ call assistance to clients. Creation of Kb articles , internal monitoring.Work with internal teams and drive a call.Managing various teams within the organisation (Noc / DevOps and different pods ) to resolve an issue on priority. Show less

  • Senior Technical Support Executive

    May 2023 - Nov 2023

  • Technical Executive

    Apr 2022 - Apr 2023
• 

  Kapture CX

  Dec 2023 - Apr 2024

  Technical Support Executive

  Work on the customer queries raised based on the application platform.Regular follow ups with the customer/ client on the issues raised as bugs.Maintaining the SLAs , KPIs metrics.

• 

  Responsive

  Feb 2024 - now

  Customer product Specialist