Gemma Sutherland

Experience

• 

  Stone Hardy

  Apr 2001 - Apr 2007

  Contract Account Manager

  • Managed the effective allocation of work to admin team of 12 and day to day running of the department.• Regular visits to contract customers nationwide to review service levels and contract renewal costs.• Provided all contract customers with one point of contact for any problems or queries, investigated and resolved these enquiries as required. • Trained staff on operating procedures and company services.• Monitor and set targets for team to work towards while identifying ways to improve existing procedures; including identifying individual development needs and sourcing appropriate training.• Effective liaison between customers and internal departments.• Managed the monthly invoicing for all contract customers and maintained accurate records of customer account activity.• Managed to established long-term customer relationships through prompt and courteous service. Show less

• 

  Enterprise Control Systems Ltd

  Feb 2008 - now

  • Operations Manager

    Feb 2019 - now

  • Customer Support Office Manager

    Oct 2013 - Feb 2019

  • Customer Support Administrator

    Feb 2008 - Oct 2013