James Smith

Experience

• 

  Jardine Lloyd Thompson

  Jun 2003 - Jun 2006

  Pension Administrator

  Providing DC & DB Pensions Administration on behalf of the Rank Group. Fully compliant to DB/DC Scheme rules, attending trustee meetings. Super user of the Profund system

• 

  Killik & Co

  Jan 2008 - Sept 2009

  I was part of a nearly formed SIPP team at Killik Providing Cradle to Grade Administration for Killik & Co brokers, from new business to pension benefit processing. As well as daily administration, I helped source a preferred supplier for a new pensions administration system, and map new processes and procedures for the system. Super user for SIPP Pro and first point of contact within the business. Successfully creating SMPI statements for our clients that previously had never been issued by the department.

  • SIPP Administrator

    Jul 2006 - Sept 2009

  • Senior SIPP Administrator

    Jan 2008 - Apr 2009
• 

  Hornbuckle

  Oct 2009 - Nov 2023

  Excellent communication skills; both written & verbal An ability to analyse complex information Organisational & time management skillsIT literateMicrosoft Office including excelE-MailKnowledge: Data Protection ActAnti-money laundering requirements FCA Source Books: -Conduct of Business Rules (COBS)Dispute Resolution (DISP)FCA Treating Customers Fairly Outcomes and principlesJob ObjectiveResponsible for acknowledging, investigating and reaching a fair outcome for complainants in relation to complaints received in respect of the SIPP/SSAS administration services provided by HornbuckleKey ResponsibilitiesHandling and responding to complaints; including:Issuing acknowledgement, holding and final decision lettersUndertaking loss assessments redress in accordance with the firm’s redress policyMaintaining the complaints register Ensuring that there is an audit trail for all work undertakenAssist with producing accurate and timely monthly management informationTo build effective relationships throughout the business and create a positive culture.Service RecoveryGeneral administration Show less Providing Cradle to Grave administration to Key account client Working as part of a team providing an excellent customer service administering registered pension schemes to the standards required by the company and regulator.1) Being part of a team delivering excellent Customer Service to achieve business goals and targets2) Ensuring all processes and procedures are followed in line with company and Regulatory StandardsFully competent in processingMoney In, Pension Benefits, Payments & Settlements, Client ServicingSME Investments Show less

  • Team Manager

    Sept 2020 - Nov 2023

  • Senior Pension Administrator

    Apr 2016 - Sept 2020

  • Service Recovery Specialist

    Mar 2013 - Apr 2016

  • Pensions Administrator

    Oct 2009 - Mar 2013
• 

  FNZ Group

  Nov 2023 - now

  • Senior Service Delivery Manager

    May 2024 - now

  • Service Delivery Manager

    Nov 2023 - May 2024