Tamba Foday-Ngongou

Experience

• 

  Takeda Oncology

  Aug 2007 - Jan 2008

  Desktop Support/ Helpdesk Support Rep

  Configured and installed windows XP, Enterprises Symantec Anti Virus and Ghost Imaging, performed systems upgrades, patches, new applications and equipment support. *Supported and maintained user accounts information including rights/permissions, password reset, group management, security and systems through Windows 2003 Active Directory. *Troubleshoot network performance issues, provided technical support and guidance for remote users and general users using exchange server and offered VPN and remote access support to remote users. *Maintained support of Windows desktop environment, personal computers, email, local and wide area networks, Windows servers, Windows XP, network switches (Cisco), network cabling and DHCP servers. *Supported team during implementation of new software/ hardware solutions, and contribute to organizational policy with regard to quality standards and strategic planning according to company's policy with project reports to ensure that all company's software licensing laws, agreement and purchases are adhered to. Show less

• 

  IBM

  Jul 2008 - Sept 2008

  Desktop Support Specialist

  Installation and configuration of windows NT/2000/XP/professional and applications.*Resolved daily users and customers problems related to Hardware and Software issues and help them upgrade their PCs and Notebook systems.*Maintained inventory database, assigned hardware, software assets, and managed warranty and service agreement information*Imaged PC desktops and laptops using an enterprise imaging solution.*Communicated effectively with all levels of management supporting the desktop, network and phone system needs of staff.*Provided on site and remote support assistance to staff regarding company supported hardware, software, and applications. Show less

• 

  VERISIGN

  Sept 2008 - Apr 2009

  Technical Support

  Mobile Content and Messaging Services)*Familiarity with client server technologies and mobile networks: ICSMS, ICMMS and MCDN.*Provided daily customer support to US Mobile carriers such as AT&T wireless, Sprint PCS, US Cellular, Verizon, T-Mobile and Alltel wireless, also handled internationals carriers such as Vodafone, Zain and Digicell etc.*Sent out notifications to clients that were going to be affected for system maintenance and network upgrades. *Work on single user issues for SMS and MMS (Picture Mail) using Sales force as the ticketing system.*Updated SMS/ MMS routing for US and International numbers after changing from one carrier to another. Show less

• 

  Compucom

  Dec 2009 - Oct 2014

  Datacenter Engineer @ Pfizer Pharmaceuticals

  Worked in Data Center as a mid level IT generalist. Responsible for racking and stacking of servers. Maintenance of file servers, application servers, database servers and network devices. Troubleshoot Cisco routers and network switch. Daily environmental checks for any hazardous materials.1.Responsible for physical replacement of network cabling (WAN, SAN and VLAN etc.)2.Perform physical reboot of UNIX servers, Windows servers, SL500 backup libraries and AS/400 devices3.Coordinate physical reboots and cable changes for network devices such as routers, hubs and switches.4.Performed Fiber optical cabling and also tracing when needed. Show less

• 

  Innerscope Research

  Oct 2014 - Feb 2015

  Sr. Systems Analyst

  Managed and supported Windows Server(2008 & 2012), desktop and laptops products including Office Suite 365.Maintained Active Directory back-ups.Coordinated with vendors for issues related to upgrade to support of third party software.Performance tuning on Windows Servers (2008 & 2012).Responsible for configuration and updates to Operating systems.Manage end-user questions over e-mail, phone or in person.Perform setup, moves, and installs of IT equipment and Lab equipment.Responsible for setup, management, and re imaging of all production equipment, including kiosks and remote equipment used by partners.Responsible formal training of end-users.Inventory and purchased of hardware and software products.Managed maintenance of user account information including rights, security, and systems groups.Provide support for audiovisual equipment, including setup.Responsible for day to day management of backup systems.Responsible for day to day management of phone systems. Show less

• 

  Pfizer

  Mar 2015 - Jun 2015

  Data Center Tech. L2
• 

  Teradata

  Jun 2015 - Jun 2016

  Linux System Engineer/ CSR - Virtual

  Responsibilities include: Administration of the installation, system maintenance, hardware and software upgrades, system analysis, customer satisfaction, account development and planning, revenue generation, asset management, and individual development for mission critical customer support. Around a total of $20 million of hardware and software ranging from cabinets, servers, switches, power supplies, disk arrays and cables.1. Primary support Engineer for clients Pfizer, Staples, BJ's, Massachusetts Mutual Financial group and Key Bank in Western New York.2. Support Teradata platforms such Data Warehousing Appliance, Aster Analytics and Hadoop Products. 3. Responsible for support of DBS (Database), DBS Controllers Nodes, Disk Arrays, Bynet cabling and switches and Server Management.4. Provide installation services and full system support that includes hardware and software. Also participate in the planning stages of installations and upgrades as well as project coordination during these activities and system support. 5. Responsible for establishing and maintaining a high level of customer satisfaction. 6. Work closely with the local sales team to assist on support strategies and adherence to TSCS methodologies. In addition, provide Teradata leadership in customer closed loop corrective actions process development and implementation. 7. Work remotely (virtually) with a team of Customer Services Representatives devoted to providing World Class service in support of Teradata customers located in the New England region. Show less

• 

  Gol Labs

  Jul 2016 - Feb 2018

  Business Development
• 

  Fannie Mae

  Dec 2019 - Oct 2020

  System Support Analyst II
• 

  Grow Salone

  Nov 2020 - Oct 2021

  Head of Professional Pathway

  Developing and nurturing corporate relationships in order to generate recruitment opportunities for Grow Salone's PSP graduates.Support Trainees to not only develop skills that they can bring into the workplace, but to also consider a broader variety of career options.Using Grow Salone observation model to collect over 2,500 data points on each trainee.Leading recruitment and marketing effort to attract Employment Partners, following through placing graduates with employer and all required legal and contractual agreements. Show less

• 

  Nexstar Media Group, Inc.

  Sept 2022 - now

  Providing oversight to the network team on daily tasks including daily upkeep of physical infrastructure.Administrative support of all Network gear, servers and workstations including laptops.Providing support for full life cycle management for a;; network devices locally.IAM - Responsible for all Identity and Access ManagementApplication support - Ross Streamline, Ross Overdrive, BitCentral and AP ENPS.Manage all user account for 200+ employee across 4 sites including DC HQManager servers running key programs such as AP ENPS, BitCentral and Xpressions graphics.Support servers running TVU and LiveUApplication support for Ross Streamline, Ross Overdrive, BitCentral and AP ENPS.Manage Junos Vlan switches, responsibilities include port assignment, port activation along with physical configuration of network operated gear. Responsible for testing new systems and maintenance of broadcasting infrastructure; also responsible for maintaining a network which includes servers, switches, routers, broadcasting equipment’s and data backups. Show less

  • Information Technology Engineer - Team Leader

    Mar 2023 - now

  • Broadcast/IT Engineer

    Sept 2022 - Mar 2023