Farrukh Ehtisham

Experience

• 

  ATV (TV channel) Islamabad

  Sept 2007 - Dec 2007

  Internship as Assistant Network and System Engineer

  Duties: Computer network and system support, working with Microsoft domain network environment, DSL Routers, LAN switches, Structured cabling.

• 

  Wisecomm Telecom company

  Dec 2007 - Aug 2008

  Associate System Engineer (NOC)

  Monitoring of national and international carriers for inbound and outbound traffic of calling cards and fixed line for average success ratio evaluation, updating of routing table for best network performance and achieving targeted success ratio. Configuration of switches and routers, E-1 and VoIP Interfaces of soft switches, their monitoring troubleshooting. LAN/WAN configuration, network to network setup to connect nodes. Coordinating with Vendors, Carriers, and Engineers of Milan Italy for problem solving, network expansion and development of network infrastructure Show less

• 

  Micronet Broadband Limited, Islamabad

  Aug 2008 - Sept 2008

  Technical Assistant Centre

  Duties: Troubleshooting of customer complaints/issue regarding DSL/ Triple play services with proper and complete notification/information on trouble ticket. Ensure prompt monitoring and reporting to concerned official/managers of alarms. Gain working/extensive knowledge about DSL services/ FTTU triple play services which include router configuration, hardware/software installation OLT, ONT. Timely and efficient response to the customers calls with regards to DSL services through telephonic, e-mail. Show less

• 

  WMN (Wireless, Multimedia and Networking) Reaserch Group

  Oct 2010 - Jul 2011

  Researcher

  Worked on WiMAX (IEEE 802.16) and MANET (IEEE 802.11) (Mobile Adhoc Network).Manage to publish two conference papers and one Journal paper o L. Nazaryan, F Ehtisham, C. Politis, "SECURE MULTIMEDIA COMMUNICATIONS ON WIMAX", In Proceedings of the 25th Wireless World Research Forum (WWRF) meeting, Nov 16-18, London, UK, (2010) o L. Nazaryan, C. Politis, F Ehtisham, "SECURE VOIP COMMUNICATIONS OVER WIMAX NETWORKS", In Proceedings of the International Conference on Telecommunications and Multimedia (TEMU 2010), July 14-16, Chania, Crete, Greece, (2010)o Ehtisham, Farrukh, Panaousis, Emmanouil and Politis, Christos (2011) Performance Evaluation of Secure Video Transmission over WIMAX. INTERNATIONAL JOURNAL OF COMPUTER NETWORKS & COMMUNICATIONS, 3(6), pp. 131-144. ISSN (print) 0975-2293 Show less

• 

  Scheidt & Bachmann

  Jul 2011 - Feb 2020

  • Owns the successful deployment of new software releases to production environments• Create deployment plan & agree with PM or Market Lead and customer (organize necessary change approvals on customer side)• Staged qualification & deployment of the Software Release Package for a successful deployment to production environments• Incorporation and validation of changes to software modules and configurations to qualify the Release Package for successful deployment• Close collaboration with CORE development and Market/ Project Teams for fixing of issues that prevent a successful deployment• Documentation of any changes being done to the delivered Release Packages , including storage of the SW Patch to Version Control, proper versioning (according to Release naming and versioning conventions), update of related documentation (Release Notes)• Follow defined minimum process and quality criteria, active participation in Release Engineering Community for Know-How and Best Practice sharing• Risk evaluation of all made changes to evaluate need for re-testing• Can reject Release Packages provided by Market/ Project Team for further escalation• Request necessary trainings and documentation for team• Work as ‘incident commander’ (The Incident Commander has the final say on ALL matters relating to the Major Incident in progress and may take any and all reasonable steps necessary to bring about the quick resolution of the major incident, including overriding established processes and procedures and making emergency changes to the system without prior notification to customers or other stakeholders).• Attend customer sites where necessary. • Reading and reviewing of technical documentation and specifications where necessary• Analysis of issues and debugging of field devices.• Attend meetings and provide technical support for internal and external customers.• Additional software support duties and experience as mentioned in previous roles Show less • Leading team of six incident and three deployment engineers.• Key aspects of Supervision involves; providing technical support, training and knowledge transfer to my team• Prioritizing critical incidents, task management and software rollout amongst teams.• Involved in the implementation of processes and procedures for handling customer calls and dealing with the deployment of software releases within an ITIL and agile framework.• Supporting Project department to ensure the efficient delivery of software and hardware implementations • Co-ordinating, liaising and advising customers to resolve issues during project delivery.• Providing support to customer test teams and documentation.• Training customers on Fare collection applications as formal customer trainer.• Prioritising critical incidents and problems efficiently to provide the correct level of service and technical support, ensuring that escalation is in place when required.• Tracking incident calls from inception to resolution ensuring all data and communication is logged using bespoke online call management system and JIRA tool. • Assisting sales department in supplying accurate proposals and aftersales support• Known as ‘go to person’ for project planning and technical advise• Deployment of new releases to field devices. • Configuration of field devices in back end system and provide support for new device installations.• Fault finding of new software releases.• Testing of new software releases. Show less • Provide support for software rollouts, installation, testing, maintaining and debugging of Fare Collection Systems (Ticket Vending Machine [TVM], Gates, Ticket Office Machine [TOM] & Platform Validators).• Responsible for maintaining, updating of application and authorization servers (Card Payments) for S&B UK based fare collection customers which includes; TOC's (Train Operating Companies) and Light Railway.• Working within a PCI-DSS environment for card processing• Providing project support, I.T support services for software related functions to U.K. TOC’s (Train Operating Companies) and Light Railway.• Working with call management system, interlinking between helpdesk and field engineers to provide support for software and hardware related issues.• Resolving customer/internal requirements issues• Working with Windows Updates Server, McAfee EPOS anti-virus to ensure the deployment of windows updates and Anti-virus. • Providing root cause analysis on issues and liaising with internal software developers to incorporate solutions into the software release cycle. • Responsible for reviewing configurations and monitoring correct functioning of various applications and server processes using NAGIOS.• Updating and maintaining internal wiki for the sharing and collaboration of knowledge, technical solutions and guides.• Configuration and maintenance of customer Oracle databases. Writing and running SQL queries to interrogate database for reporting and analysis of issues• Configuration and maintenance of servers and relevant OS.• Debugging of S&B applications running on back office servers.• Responsible for Implementation, configuration and troubleshooting Oyster (Pearl 1, Pearl 2) and ITSO smartcard technologies within fare collection systems. Show less

  • Deployment Specialist

    Feb 2019 - Feb 2020

  • Senior Software Support Engineer

    Feb 2018 - Feb 2019

  • Software Support Engineer

    Jul 2011 - Feb 2018
• 

  Rail Delivery Group

  Feb 2020 - now

  • Solutions Architect

    Oct 2022 - now

  • System Engineer

    Feb 2020 - Oct 2022