Jessica Doan

Experience

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  Bonfe's Plumbing, Heating & Air Service, Inc.

  Jan 2014 - Feb 2015

  Customer Service Representative

  - Experience with customer support in an enthusiastic and professional demeanor-Resolved first tier customer complaints without additional assistance from upper level management. - Sales experience over the phone promoting company products/services to strengthen current and new customer base. - Able to remain level headed in a hostile high volume call center environment.

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  Nico Products

  Feb 2015 - Mar 2016

  Chemical Analyst

  -Performs wet analysis of over 100 different chemical compounds per week following GLP/GMP guidelines.-Deep understanding of wet chemistry processes for a variety of analytic tests. -Adheres to NADCAP and ISO 9001 certified process' and maintains chemical instrumentation.-Experience using AA spectrometry to test for elemental concentrations on solutions.

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  STAR Seal of Minnesota

  Jun 2015 - Oct 2015

  Research Chemist

  -Researching new product formulation to satisfy customer needs/concerns.-Building a R&D lab from scratch to company specifications for testing and analysis.-Troubleshooting issues with discoloration in final product to ensure the product meets company standards. - Creating original experiments in order to analyze current company formulations and improving product durability and performance.

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  3M

  Jul 2015 - Jan 2017

  Corporate R & D Technical Aide- Materials Resource Division

  Analyzing, characterizing, and evaluation of cutting edge polymer chemistry.- Providing technical support for the R&D team to prepare water based polymers per customer request. -Preparing samples for qualification testing and pilot plant scale-up.-Performing analytical test using: IV, rheology, particle size analysis, XRF, along with other methods and instrumentation.

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  Hawkins, Inc.

  Feb 2016 - Sept 2016

  Technical Intern

  - Water treatment analysis of chemical impurities by HPLC, ICP/MS, and AA spectroscopy. - Wet bench analytics in the surface finishing industry -Collects data for customer samples and reports the necessary adjustments so that customers can optimize the use of our products.

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  ProMed Molded Products

  Nov 2016 - now

  Responsible for project financial results including performance to budget, change managementLead and manage a project team to ensure cost effective, safe and timely completion of projects to meet client expectations Maintain project schedules and project cost summaries to track work progress, budget status, and labor resource utilization.Responsible for leading and executing validation projects.Update procedures using established internal/external standards and validation guidelines to implement changes. Develop Validation/ Qualification of new or existing systems, by creating Validation deliverables such as Validation Master Plan (VMP), Validation Protocols (IQ/OQ/PQ) and respective reports.Works closely with Subject Matter Experts to effectively define strategies and execute deliverables in compliance with Standard Operating Procedures ( SOP). Initiate and implement change control activities in accordance with site procedures. Responsible for Quality System Documentation support. Show less

  • Pharma Project Manager

    Dec 2020 - now

  • Analytical Scientist

    Nov 2016 - Dec 2020