Wildan Yusuf

Experience

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  PT. Elabram Systems for PT. Huawei Tech Investment

  Feb 2012 - Aug 2013

  VAS Engineer (Billing - Charging - Interconnect Settlement - Mediation)

  - In charge of routine daily International Roaming and SMS interconnect settlement, such as: update tariff, coding rule, generate international TAP file, reprocess CDR, collect data and report, coding and scripting to automate daily job.- Maintain IR & SMS interconnect settlement and mediation server, CDR files, database, OS (SUSE Linux) and connection between network elements.- Troubleshoot and solve all International Roaming and SMS Interconnect billing related issues under the range of expected SLA.- Give the best solution to costumer how to manage all billing & mediation for international roaming, and SMS interconnect settlement.- Give the decision and solution for integration to other Network Elements.- Team Leader for Huawei PRM Voice Interconnection Settlement Project.- Huawei Online Charging System (OCS) configuration, daily operation, and troubleshooting support.- Implement product and tariff configuration on OCS base on customer requirement. Show less

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  PT. Tech Mahindra Indonesia

  Aug 2013 - May 2014

  Sr. Software Engineer (Singl.eView Billing Operation Team)

  - Apply fixes/provide work around against TTs by following the SOPs and ensure service level standards are met.- Answering customer queries on time.- On time escalation in case of any issue.- Process payments, as per request received from Finance Team. - Monitoring application through daily checklist for smooth day to day application operations and deployment of releases.- Raise issue to Application L2 support team after providing work around for the TTs.- Managing support calls, incidents, problems, root cause analysis and providing workaround and solutions.- Automating the manual tasks by creating adhoc scripts.- Monitoring application, Bill print storage and scheduled tasks.- Generate SV billruns on communicate with REVA to complete the QA process within SLA.- Generate Hybrid Billruns and send notification like Billing info, Payment Reminders.- Ensuring the scheduled tasks are completed on time without any error.- Reconciliation in case failure in end to end process. - Ensuring all postpaid customer Payment are posted correctly.- Process payment method registration for Autopay, Credit card and other bank.- Managing data upload in ODS for Customer specific requirement program.- Process request for grid change for Customer specific requirement program.- TKC Grid changes as requested by Customer- TKC pin generation as requested by Customer.- Generate, verify and send daily, monthly reports to Customer like ERP Prepaid Revenue, Bill cycle wise Post Paid Revenue, Monthly Accrual reports on time.- Interaction with Customer to Validate and clarify queries on business operations and conflicting situations- Deploying of releases, Application monitoring & optimization.- Execute migration activity (If any) before or after release deployment. Show less

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  Convergys Corp.

  May 2014 - Oct 2014

  Associate: Client Implementation

  - Support client requests for System Configuration and launching necessary promotions on the system.- Support client reporting needs and system monitoring.- Monitor, troubleshoot and resolve customer support tickets, or escalate problems, in a timely manner, ensuring service level objectives are met or exceeded, and sound judgment is exercised at all times. Perform end-to-end system test procedures to verify system functional operation after changes and incidents.- Support production applications, servers, and networks by responding to incidents, restoring service as quickly as possible, and investigating root causes for outages and maintaining incident logs. Also Provide timely and accurate status of all activities to appropriate team members and management as required.- Coordinate with group members ensuring all documentation and procedures are kept current and accurate (Service Requests, logs, internal procedures, configuration documentation, etc.)- Automate system monitoring and maintenance tasks by creating scripts and applications or identifying and evaluating off the shelf tools. Show less

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  Sianyu Perkasa, PT

  Oct 2014 - Feb 2016

  IT Project Engineer

  - Provide campaign solution based on customer’s request- Analyze & optimize campaign effectiveness to increase revenue- Coordinate with vendors to ensure service delivery to client are met based on SLA- Accommodate revenue calculation and reconciliation, and ensure payment from customer are received within SLA- Managing project of modern channel and payment gateway- Collaborate with several IT and telecommunication vendors to manage system integration- Monthly report of project status to Board of Director- Arrange meeting with customer regarding contract agreement or any changes need to be fixed and prepare specification for the system requirement- Ensure project within scope of agreement with our customer and vendor- Quality assurance project included hardware delivery and specification, software, and support operation- Analyze report issue status in production and take responsible escalation to vendor’s expert team- Monitor the CR (Change Request) progress status delivered to customer within scheduled time- Follow up with customer any issue, bug, or request then continue release ticket to vendor’s development team- Reliable response if any major issue in production and collaborate with vendor to perform execution as per solution- Ensure project KPI reach the target and perform recycle process if any needed- Resource allocation for project needed and placement introduction to customer- Handle dynamic IT project including telecommunication, banking, and public service Show less

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  ZTEsoft Technology

  Feb 2016 - May 2017

  Customer Service Engineer

  o Responsible for installation and maintenance of CMS (Campaign Management System) project on-siteo Responsible for coding in IBM streams languageo Coordinating customer and other personnel to complete the product acceptanceo Collecting and filtering requirements from on-siteo Arranging product training for customerso Routine CMS system operationo Perform shell script automation for repetitive tasks

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  PT Smartfren Telecom Tbk

  May 2017 - May 2018

  Campaign Operation Specialist

  o Responsible for day to day operation of Smartfren campaign programo Translate and realize campaign plan (business language) into campaign configuration (system language) o Ensure campaign execution run smoothly and delivered within SLAo Provide solution/workaround for new business caseo Provide enhancement for existing business case and campaign success rate