Michael Falcon

Experience

• 

  Marque's Food Distributor

  Jun 2019 - Aug 2020

  Retail Stock Clerk/Team Lead

  - Assisted customers with product inquiries, locating items, and offered various product suggestions. - Maintained accurate stock levels through regular inventory checks, and helped maintain customer satisfaction with on-time product packing.- Trained and mentored new team members, providing guidance on stocking procedures, safety protocols, and customer service expectations.

• 

  NORTHSHORE TOYOTA

  Jul 2021 - Jun 2023

  Automotive Technician

  - As an Automotive Technician, I completed dealer technical training that rapidly advanced my skills in diagnostics and repairs. My commitment and performance led to a promotion to Team Leader, where I managed a team of technicians, optimizing workflow and enhancing service quality. I focused on fostering collaboration and continuous learning, significantly improving team performance and customer satisfaction.

• 

  Brennan's Restaurant

  Sept 2023 - now

  Server

  - As a server at Brennan's of New Orleans, I provided exceptional dining experiences in a high-paced, upscale environment. I honed my skills in customer service, menu knowledge, and teamwork while ensuring guest satisfaction through attentive service and personalized recommendations. My role involved collaborating with kitchen staff to maintain seamless operations and contribute to the restaurant's renowned reputation for excellence.