Faron Brinkley

Experience

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  G C SERVICES, INC.

  Apr 2011 - Nov 2013

  Loss Mitigation Specialist

  • Reviewed consumer accounts for delinquencies and promotions, making necessary changes for consumers.• Assisted supervisors with account audits and consumer reviews, ensuring accuracy and compliance.• Handled inbound/outbound calls to consumers with overdrawn accounts, providing solutions and introducing new products/services.

• 

  PTM Consulting

  Dec 2013 - Sept 2014

  Field Representative/Trainer , Sales

  • Educated potential clients on deregulation laws and offered lower rates for gas and electric utilities.• Recruited and trained new hires for the team, ensuring a smooth onboarding process.• Diagnosed customer issues at a foundational level and resolved escalations promptly.

• 

  22nd Century Technologies Inc.

  Oct 2014 - Jan 2015

  Payroll Processor

  • Managed payroll information by collecting, calculating, and entering data accurately and efficiently.• Updated payroll records with changes in exemptions, insurance coverage, and deductions to ensure compliance.• Prepared detailed reports on earnings, taxes, and deductions, ensuring accuracy and timeliness.• Resolved payroll discrepancies promptly by analyzing information and providing solutions.

• 

  FranklyLegal

  Feb 2015 - Oct 2017

  Call Center Manager /Trainer

  • Provided coaching and leadership to a team of Customer Service Agents at FranklyLegal, ensuring timely feedback and performance measurement.• Conducted team meetings for work development and trained all New Hires on call center procedures and policies.• Administered on-site drug tests for new applicants and monitored call volume and queues for proper coverage.

• 

  CHRIS 180

  Oct 2017 - Apr 2018

  Administrative Assistant

  • Provided excellent customer service to customers and clients, resolving inquiries efficiently• Handled monetary transactions and assisted in various company programs• Maintained a clean lobby for visitors, residents, and clients at CHRIS 180 in Atlanta, Georgia

• 

  Creative Community Services, Inc.

  Oct 2018 - Mar 2019

  File Auditor/ Administrative Assistant

  • Ensured compliance with internal control procedures by examining records, reports, and operating practices.• Verified assets and liabilities by comparing items to documentation.• Appraised adequacy of internal control systems by completing audit questionnaires.• Maintained professional knowledge by attending educational workshops and reviewing publications.

• 

  ExecuSource

  Mar 2019 - Jan 2020

  Human Resources Coordinator

  • Facilitated human resources processes and acted as a liaison between employees and insurance providers.• Administered health and welfare plans, ensuring effective utilization of HR programs and services.• Assisted with new employee hiring processes and conducted audits of payroll and benefits programs.

• 

  Mecka and Faron’s Food Truck

  May 2021 - Sept 2021

  Managing Partner

  Food Truck will provide food and beverages to communities and homeless populations

• 

  Road To Resilience Inc.

  Nov 2023 - now

  • Developed and implemented comprehensive mental health and substance abuse resources for marginalized communities.• Established partnerships with local organizations to provide reentry resources for individuals leaving incarceration,mental health facilities, and aging out of the foster care system. Certified Foster Parent

  • Chief Executive Officer And Founder

    Jan 2018 - now

  • Foster Parent

    Nov 2023 - now