Francis Mesembe

Experience

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  Obed Edom Ventures

  Oct 2002 - Feb 2004

  Customer Service/Quality Assurance Analyst

  *Collaborated with purchasing, logistics, and supply chain teams to ensure seamless order fulfillment and service delivery, contributing to a 15% increase in repeat business.*Generated and analysed regular reports on customer service performance and quality assurance metrics, provided findings that informed management strategies, enhanced service delivery, addressed customer complaints that produced 50% decrease in customer resolution time and improved overall customer loyalty, and drove changes that increased the Net Promotion Score (NPS)*Ensure adherence to industry standards and regulatory requirements in all customer service and quality assurance processes, achieving 100% compliance during audits. Show less

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  National Population Commission

  Jan 2005 - Aug 2006

  Project Supervisor

  *Involved in comprehensive project plans for the population census during the pre-census phase, ensured timely completion of phases that contributed to a 100% on-time census rollout.*Led and managed a diverse team of enumerators and field supervisors, fostered a collaborative environment that enhanced productivity and achieved a 95% staff retention rate during the census period.*Implemented robust quality control measures throughout the data collection process, that led to a 20% reduction in data discrepancies compared to previous censuses.*Developed and executed community engagement initiative and educate the public about the importance of Census, collaborated with local government officials, indigenous senators, and community leaders to promote awareness and participation in the census, achieved a participation rate of over 95% in targeted communities.*Identified potential risks related to data collection and implement mitigation strategies that helped avoid data break and successfully reduced project delays by 35%.*Coordinated the analysis of collected data and prepared comprehensive reports to state comptroller, ensured insights are actionable and supporting evidence-based policy decisions. Show less

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  Cross River University of Technology (CRUTECH)

  Sept 2006 - Nov 2013

  Administrative Officer

  *Functioned as one of the advisory links between the University management and over 6,000 employees (multi-campus) in handling complaints, interprets and administered briefs, with application of strategic human resources skills helped resolved work-related issues/staff welfare issues.*Assisted in the formulation of strategic plans for administrative operations, contributed to a comprehensive reporting framework that improved decision-making process. Example; assisted Registrar in planning and organizing for the University's "apex" committee meetings (A&PC), designed and developed clear, concise and informative reports that guides the management's strategic decision for employees/vision for the University. This resulted in 45% improvement in employees welfare and productivity*Identified and implemented process improvements in administrative workflows, achieved great improvement in processing times for administrative requests and approvals. example; Initiated the idea of "line-by-line" revision of employee "conditions of service" that brought about 24% process improvement in employees' annual appraisals, the University nominal roll/database management with a corresponding 25% reduction in payroll cost.*Served in the Labor Union as Secretary of Senior Staff Association of the University where our team dialogued and negotiated with the government and won extension of retirement age from 60 years to 65 years with emphasis on service dedication. Effectively advocated for staff interests and negotiated benefits that resulted in 25% increase in member's satisfaction *Administered Management functions applying strategic practices as; Human Resources, Compliance and inventory/audit; example, investigation of all reported criminal acts, discrimination complaints, violations and fraudulent acts, implement controls processes that enhanced workplace satisfaction. Coordinated inventory/audit check as comittee secretary, which resulted in 40% losses recovery and prevention. Show less

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  LUCKY & LUCKY AUTO HAUL LLC

  Jan 2014 - Apr 2015

  Project Analyst

  *Conducted comprehensive analyses of transportation and logistics data that identified trends, cost-saving opportunities, and operational inefficiencies, this produced 15% reduction in operational costs.*Collaborated with cross-functional teams to develop project plans, timelines, and budgets, ensured alignment with strategic objectives that led to successful project completions on time and within budget.*Performed rigorous cost-benefit analyses for proposed projects, provided actionable insights that enhanced decision making processes and improved service delivery by 20% and improved operational efficiency, and other key performance indicators (KPIs) for project performance.*Engage with stakeholders to gather requirements and provide updates, fostering collaborative relationships that result in enhanced project buy-in and a 30% increase in stakeholder satisfaction.*Identify and assess project risks, developed mitigation strategies that had successfully reduced project delays by 40%.*Monitored project budgets and expenditures, implementing cost control measures that led to a 20% improvement in budget adherence, and drive investments yielded a minimum return of 25% over project life cycles.*Led initiatives that streamlined project processes, this produced 15% increase in project delivery speed without compromising quality. Show less

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  Air Serv Corporation

  Apr 2015 - Jan 2017

  Regulatory Compliance Analyst

  ● Developed a risk assessment framework that identified and mitigated 30+ high-risk areas in line with OSHA regulations, enhancing safety protocols across operational departments. ● Facilitated cross-functional workshops to promote awareness of regulatory standards, reducing compliance-related incidents by 18% across all operational units. ● Conducted monthly operational process reviews, implementing changes that reduced non-conformances by 20%, maintaining compliance with ISO 14001 environmental standards. ● Established a records management system that improved documentation accuracy by 40%, supporting compliance with US privacy and data retention laws. ● Led investigations into compliance issues, implementing corrective actions that boosted regulatory adherence across targeted departments. ● Updated company policies to reflect new federal aviation guidelines, increasing policy accuracy by 40% and maintaining regulatory compliance across departments. Show less

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  United Airlines

  Jan 2017 - Nov 2022

  Risk and Compliance Analyst

  ● Directed cross-functional initiatives to align compliance processes with GDPR, establishing a unified compliance strategy that enhanced data privacy practices and audit scores. ● Executed a detailed analysis of internal policies in alignment with industry regulations, collaborating with department heads to standardize protocols, reducing incident response times by 25%. ● Formulated strategic incident management plan aligned with SOC 2 standards, enabling a structured approach to incident response and contributing to improved response efficiency. ● Coordinated regular compliance audits with external bodies, enhancing transparency and improving compliance ratings across reviewed operational areas. ● Analyzed and reported on regulatory impact assessments for upcoming legislation changes, enabling the company to adjust compliance policies ahead of industry timelines. ● Liaised with internal stakeholders to enhance the organization's risk appetite framework, ensuring alignment with regulatory standards and increasing strategic decision-making speed by 25% Show less

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  ExcelMindCyber

  Jan 2023 - now

  Policy and Compliance Specialist

  ● Executed an annual compliance risk assessment program aligned with NIST standards, leading to the identification and mitigation of 20+ key compliance risks within the organization. ● Collaborated with risk management teams to develop risk assessment matrices in alignment with COSO and local regulatory standards, reducing high-risk compliance areas. ● Enhanced the incident management process by implementing a structured review protocol per ISO 19600 standards, reducing incident escalation rates by 30%. ● Initiated a compliance culture program based on the COSO framework, increasing staff engagement in compliance activities by 50%, as measured by participation in compliance-related events. ● Conducted a series of workshops on adherence to new state-specific compliance regulations, achieving an improvement in compliance audit readiness scores. ● Established a whistleblower policy in compliance with state and federal guidelines, increasing reports of compliance violations by 15% and fostering a transparent organizational culture. Show less