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Ashley Rourke

Ashley Rourke

Head Cashier

Followers of Ashley Rourke432 followers
location of Ashley RourkeOrlando, Florida, United States

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  • Timeline

  • About me

    Attractions Operations Manager at Universal Orlando Resort

  • Education

    • University of Central Florida

      2014 - 2022
      Bachelor's degree Multi-/Interdisciplinary Studies, General

    • University of Central Florida

      2022 - 2024
      Master of Business Administration - MBA Business Administration and Management, General

    • University of Toledo

      2010 - 2013
      Bachelor of Science (BS) Kinesiology and Exercise Science

      Activities and Societies: National Society of Collegiate Scholars -Deans List Recipient in Fall of 2011 and Spring of 2012-Overall G.P.A of 3.52-Received the Blue and Gold Scholar Scholarship 2010-2014-Still currently attending

    • Valencia College

      2013 - 2014
      Bachelor of Science (B.S.) Kinesiology and Exercise Science

  • Experience

    • Aeropostale

      Nov 2008 - May 2013
      Head Cashier

      *Worked from November 2008-August 2011 at the Aeropostale in Elyria, OH.*Promoted to Head Cashier (Cash Wrap Specialist) in November 2011.*Trained new employees on cash register for peak season*Communicated with management about staffing levels during business hours*Performed manager transactions during peak seasons*Supervised all cashiers during peak season to ensure lines stayed minimal and performing maximum customer service*Responsible for solving customer issues at the cash register Show less

    • Cedar Fair Entertainment Company

      May 2011 - Oct 2013
      Team Leader Ride Operations

      *Trained large Ride Operations crews on how to properly operate attractions according to the company's safety standards and policies.*Trained and coached team members into becoming trainers and team leaders*Ensured that crew members were following proper safety procedures at the attraction*Strong communication with supervision and managers about maintaining safety procedures and guest service expectations from crew members at the attraction*Responsible for making weekly schedule for crew members considering line schedules, staffing levels and budget*Ensured that crew members were exceeding the company's cornerstone expectations everyday *Worked with maintenance staff to ensure the attraction ran properly everyday Show less

    • Universal Orlando Resort

      Sept 2013 - now

      *Ensured guest safety by following companies strict safety procedures*Responsible for providing world class guest service*Trained new team members on venue's SOP and GOP*Venue's safety representative*Responsible for setting up new team members with success at Universal Orlando

      • Manager- Attractions Operations

        Jul 2022 - now

      • Attractions Operations Assistant Manager

        Aug 2021 - Jul 2022

      • Attractions Operations Supervisor

        Feb 2018 - Aug 2021

      • Team Captain

        Sept 2013 - Feb 2018

    • Vera Bradley

      May 2015 - May 2023
      Sales Associate

      -Utilize the V.E.R.A to initiate relationships and complete transactions-Use a P.O.S system

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Ashley Rourke
      Team Member of the Month - Nov 2013 I was recognized for my hard work and guest service strengths by my supervisors and they awarded me with team member of the month in November.
    • Awarded to Ashley Rourke
      2nd time Cornerstone Pin Recipiant John Hildebrandt Vice President and General Manager of Cedar Point Aug 2012 Receiving the cornerstone pin is the highest award a seasonal employee at Cedar Point can obtain. You can earn this award by going above and beyond in performing Cedar Fair's five cornerstones (safety, courtesy, service, integrity and cleanliness)
    • Awarded to Ashley Rourke
      National Socitey of Collegiate Scholars University of Toledo Jun 2012 This was a membership offered to me because of my strong academic background at the University of Toledo.
    • Awarded to Ashley Rourke
      Dean's List University of Toledo May 2012 Earned a G.P.A of a 3.5 or higher during the spring semester in 2012 at the University of Toledo
    • Awarded to Ashley Rourke
      Deans List University of Toledo Dec 2011 Earned a G.P.A of 3.5 or higher during the fall semester in 2011 at the University of Toledo
    • Awarded to Ashley Rourke
      Cornerstone Pin Recipiant John Hildebrandt Vice President and and General Manager of Cedar Point Aug 2011 Receiving the cornerstone pin is the highest award a seasonal employee at Cedar Point can obtain. You can earn this award by going above and beyond in performing Cedar Fair's five cornerstones (safety, courtesy, service, integrity and cleanliness).

  • Volunteer Experience

    • Participant

      Issued by Give Kids The World on Jun 2014
      Give Kids The WorldAssociated with Ashley Rourke

    • Volunteer

      Issued by Second Harvest Food Bank of Central Florida on Mar 2016
      Second Harvest Food Bank of Central FloridaAssociated with Ashley Rourke