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Ankur Dhiman

Ankur Dhiman

Analyst

Followers of Ankur Dhiman106 followers
location of Ankur DhimanBerlin, Berlin, Germany

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  • Timeline

  • About me

    Masters of Business Administration from University of Europe for Applied Sciences

  • Education

    • Seth Jai Parkash Polytechnic, Damla

      2015 - 2017
      Diploma Electronics and Communication Engineering 7.60 (CGPA)

    • Sacred Heart Convent Sr. Sec. School, Jagadhari

      2014 - 2015
      Intermediate (+2) Non Medical (Physics, Chemistry, Mathematics, English) 6.95 (CGPA)

    • Sacred Heart Convent Sr. Sec. School, Jagadhri

      2012 - 2013
      High School (10th) All Fields 7.40 (CGPA)

    • University of Europe for Applied Sciences

      2024 -
      Master of Business Administration - MBA Management Consulting

    • Maharishi Markandeshwar University, Mullana

      2017 - 2020
      BTech - Bachelor of Technology Electrical, Electronics and Communications Engineering 8.3 (CGPA)

  • Experience

    • EClerx

      Sept 2020 - Mar 2021
      Analyst

      • Served as Technical Analyst for our fortune client "Comcast" in managing their network infrastructure.• Interacting with clients via multiple channels and helping them in troubleshooting their infrastructure from remote accessibility.• Updating the servicing tool on daily basis.• Assigning technician on SLA basis to resolve the escalated issues and updating the tech status with client keeping the service level agreement on priority.

    • PUTHUR INFOTECH PVT LTD

      Jul 2021 - Jun 2023
      Customer Support Engineer

      • Served as NOC Engineer for our client "New India Assurance" & "Mishra Dhatu Nigam Limited" in managing their network infrastructure.• Initiating incident management and providing the timely update to both on-shore and off-shore clients as per the agreed service agreement.• Providing the auditory and infrastructure consultation to our client.• Held weekly update meetings with the FSE and client for crafting robust infrastructure.

    • AVASO Technology Solutions

      Oct 2023 - Jun 2024
      Service Analyst

      • Served as NOC Engineer for our fortune client "NTT Data" in managing their network infrastructure.•Initiating and managing the incident management ticket to field operation engineers and coordinating on same.• Providing technical consultation to company's internal department in order to improve the Root Cause Analysis (RCA) management.• Worked on monitoring aspects of the incident management and drafted the response for the same.

  • Licenses & Certifications

  • Volunteer Experience

    • Social Worker

      Issued by Yuva and Seva on Sept 2018
      Yuva and SevaAssociated with Ankur Dhiman

    • Co Organizer

      Issued by Maharishi Markandeshwar University, Mullana on Sept 2018
      Maharishi Markandeshwar University, MullanaAssociated with Ankur Dhiman

    • Cadet

      Issued by National Cadet Corps on Jun 2017
      National Cadet CorpsAssociated with Ankur Dhiman

    • Co Organizer

      Issued by Maharishi Markandeshwar University, Mullana on Sept 2019
      Maharishi Markandeshwar University, MullanaAssociated with Ankur Dhiman

    • Campus Ambassador

      Issued by Skilluniverse on Mar 2019
      SkilluniverseAssociated with Ankur Dhiman