Stoyan Terziyski

Experience

• 

  Piraeus Bank

  Apr 2007 - Nov 2007

  Customer Service Officer

  opening of private and corporate accounts,performing of transactions, carrying out payment orders, granting term deposits, credit cards, overdrafts, consumer and mortgage loans

• 

  United Datawork

  Feb 2008 - Sept 2008

  Data Operator

  Categorizing , editing and uploading news for websites in Germany

• 

  Hewlett-Packard

  Nov 2010 - Aug 2015

  Responsibility for the Capacity and Availability part of the ITIL framework for British Petroleum. Using variety of tools, such as: Business Objects, Performance Agents, GDCPM, HPNA etc.. Focused on the component level I have worked with all delivery teams- Storage, DB, Network, Wintel, Linux and with all other service lifecycle process owners to reach mature, well documented processes, aligned with Lean Six Sigma core principles. Resolving complex issues in SAN environments focused on virtual arrays and fibre channel switches. I have performed root cause analyses, provided best practices when designing disc groups, presenting LUNs, fibre channel zoning etc.. I also hosted workshops and trainings for new colleagues. Analysing of log files and working with basic SAN issues and scenarios. I have gathered knowledge on SAN/NAS/FC environments- RAID levels, redundant storage sets, mirroring and continuous access, disaster management and response strategies.

  • Capacity Manager for British Petroleum

    Oct 2013 - Aug 2015

  • Storage Engineer

    May 2011 - Oct 2013

  • Staff Engineer

    Nov 2010 - May 2011
• 

  DXC Technology

  Aug 2015 - now

  Team Lead for the Capacity and Availability IT Service Management Teams. My responsibilities revolve around: IT Operations Management:- Keeping track of the teams and their progress with the assigned tasks and responsibilities- Guiding the teams in their day to day tasks via regular meetings and workshops- Assisting colleagues whenever there is a demand for a non-standard solutions- Responsibility for the overall maturity, efficiency and progression of the processes - Acting as escalation point of contact- Monitoring of resource deployment, allocation and staffing plan- Regular reviews of further CSI possibilities focused on digital transformation solutions- Making sure our processes are aligned to Lean methodologies and ITIL best practices Subject matter expert-- Evaluation of organizational needs - Participating in the development of the upcoming capacity and availability tools, that will replace the existing ones- Defining appropriate metrics and researching different solutions and discussing current possibilities with consultants and the internal development teams- Aiming to achieve an optimal level of automatization of reporting, dashboards and data visualization and to unite the components layer with middleware and services in one centralized repository by gathering information from various sources, monitoring tools and reporting agents and mapping their output/ snapshots into an automatically generated, customizable reports and dashboards Show less SPOC for the Capacity, Availability and Configuration processes for AUDI AG . In this supervisory position, I have produced and I maintain all the process documentation and the reporting catalog. I have enabled those processes and their reporting segments from scratch by working closely with the account team, the delivery teams, the reporting teams, the ADMs and the cluster Service Owners. The focus is on the service level, so I enabled application layer reporting, utilizing a variety of tools and custom made scripts to gather information and snapshots from the Service Clusters. . I implemented a custom made Asset Management process in order to keep track of all licenses, contracts, and certificates, that are in place, with the goal to automate as much as possible. I also enabled Cloud Reporting together with the cloud team, in order to have control and visibility over the Datastore space usage, the ratios between physical and virtual cores, VM ram usage, and available IP Pools per VM type. As CMDB we utilize ESL ( Enterprise Server List ), and I run consistency checks and work with the Technical Owners and Release and Deployment to keep the CMDB updated, while maintaining all the roles and KPIs. To track the performance and availability and the SLAs on component and service level we use a variety of custom scripts, internal tools and third party solutions- BSM, Spectrum ( with input from Nagios and OneView ), WatchGuard, ITSM etc. I am responsible for the quality and the timely delivery of reports, produced by the responsible teams, which track- the CPU, RAM, Space, PageOuts on component level, NFS Share Report, Mail Service reports, Time to implement VMs report, DB reports, SAN Storage Reports, Service Availability Reports, LICM Reports and everything SLA related. Show less

  • IT Service Management Team Lead

    Oct 2020 - now

  • Account Process Lead- Availability, Capacity, Configuration for Audi AG

    Aug 2015 - now