Skylor Polk

Experience

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  Tory Burch

  Nov 2017 - Dec 2018

  Operations Manager

  Supervised and provided support in all operational responsibilities to ensure the timely execution of all markdowns, transfers, damages, RTVs, customer sends and holds, replenishment, shipping and receiving in order to maintain inventory accuracy and ideal product flow.

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  Oscar Health

  Apr 2019 - Feb 2021

  Operations Manager

  - Managed a team of 25 customer service representatives in the East Coast markets of New York/New Jersey and Central market of Texas.- Audited calls for quality assurance and provided coaching to team members in order to consistently meet company regulated Key Performance Indicators.- Trained team to utilize computer and phone skills to increase customer retention, satisfaction, and quality of care routing. - Develop continuous process improvement plans through observations of company utilized software and direct report communications to optimize productivity.- Supported operations teams and leadership by guiding business decisions and process implementations for new markets on a continuous basis. Show less

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  MasterMine Venture Group LLC

  Jan 2020 - now

  Business Owner

  DBA - Arizona Waste Services LLC- Conducted pressure washing services for resedential properties.- Utilized high-pressure water systems to clean surfaces such as driveways, decks, and buildings.- Applied appropriate cleaning solutions and detergents for effective removal of dirt, grime, and mold.- Ensured adherence to safety guidelines and proper use of personal protective equipment.- Maintained and inspected equipment regularly to ensure optimal performance.- Communicated effectively with clients to understand their needs and address any concerns.- Prepared surfaces for pressure washing by removing debris and obstacles- Assisted in the maintenance and cleaning of equipment and tools- Provided support in organizing and transporting necessary supplies to job sites.DBA - Skylor Polk- Successfully hosted multiple vehicles on the ride-share platform.- Maintained a high average rating of 5-stars from guests.- Provided clear and timely communication with guests regarding vehicle pick-up, drop-off, and any issues that arose.- Conducted thorough vehicle inspections before and after each rental period.- Ensured vehicles were cleaned and well-maintained for a positive guest experience.- Managed bookings, scheduling, and vehicle availability in coordination with ride-share platform. Show less

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  Carvana

  Mar 2021 - Jul 2022

  Registration Manager

  - Directed day-to-day operations of the temporary operating plates department.- Established and led a team of 5 captains and 30 employees that were responsible for the creation of all Temporary Operating Plates not created in market.- Created Key Performance Indicators and assisted with company policies to ensure the timely registration of all customers' vehicles.- Proactively communicate with senior leaders regarding business area performance, the adverse impact of decisions on customers, and potential risks to the overall business. Show less

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  Conduent

  Jul 2022 - Feb 2023

  Transaction Processing Manager

  - Assisted in developing and executing launch plans for Toyota’s virtual Transaction Processing Center, handling all documents and checks in North America. - Developed and implemented KPI, SLA, and SOP, to ensure accuracy and efficiency.- Trained 21 Transaction Processing Specialists and 2 Team Leads.- Managed daily operations of the Transaction Processing Center, including the sorting, scanning, indexing, logging, and distributing of inbound documents and checks.- Maintained accurate records of all inbound and outbound documents and checks. Show less

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  Cadillac

  Mar 2023 - Oct 2023

  Internet Sales Manager

  - Consistently surpassed monthly sales goal, averaging 13 cars a month and 75k of front-end gross. - Built a strong client base through leveraging internet leads and branded social media platforms.- Demonstrated in depth knowledge of 3 product lines(Cadillac, Buick, GMC) including vehicle features and options.