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Elaine Wilson

Elaine Wilson

Learning Centres Consultant

Followers of Elaine Wilson154 followers
location of Elaine WilsonWest Midlands, England, United Kingdom

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  • Timeline

  • About me

    Working with FCA regulated industries to implement and improve their complaint software and procedures.

  • Education

    • Bedford College

      2003 - 2004
      Certificate in Management (CMI) Operations Management and Supervision

    • Sandwell College

      1989 - 1992
      Association of Accounting Technicians Accounting and Finance

    • Halesowen College

      1982 - 1984
      BTec National Diploma Business Administration and Management, General

      BTEC National Diploma

    • Earls High School, Halesowen

      1979 - 1982

      Studies CSE and O'Levels

    • University of Bedfordshire

      2005 - 2006
      PGCE EDUCATION

  • Experience

    • Tektra Ltd

      May 2001 - Jun 2002
      Learning Centres Consultant

      Liaising with 4 area colleges I gave data analysis of enrolment statistics and advice on improving attendance.

    • Bedford College

      Jun 2002 - Jun 2007
      Assistant Director - IT Learning

      Manage staff in the College's IT Learning Centres give advice on enrolment strategies and data analysis of enrolment statistics.

    • Assetware Technology

      Jun 2007 - Nov 2014
      Data Analyst/Client Consultant

      Asset management client support giving advice and guidance on how to manage and track their assets, including software implementation between varying accountancy software products.

    • Worksmart Limited

      Dec 2014 - May 2016
      Implementation Consultant/Test Analyst

      Working with large High Street banks to implement and test software changes to their Complaints Management systems.

    • Aptean

      Oct 2016 - now

      Working to implement and train complaints software to FCA regulated industries. Working with the Product Management team on customer focused initiatives.

      • Lead Professional Services Consultant - Respond

        Jan 2022 - now

      • Senior Customer Solutions Consultant

        Apr 2018 - Jan 2022

      • Customer Solutions Consultant

        Oct 2016 - Mar 2018

  • Licenses & Certifications

    • PGCE

      Bedford College
      Jul 2007

    • Diploma in Management Studies - Level 4

      Chartered Management Institute
      Jul 2003

    • Office Specialist - Master

      Microsoft
      Jan 2004

    • AAT

      Sandwell College
      Jun 1992