Varun Nagendra

Experience

• 

  Larsen & Toubro

  Jan 2016 - Mar 2016

  Intern

  Did Internship at Larsen & Toubro along with Final year engineering project within the organisation on " Analysis and Optimisation Parameters on Robot Welding

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  Ivorysense

  Feb 2017 - Nov 2020

  Design Engineer

  • Giving the Lighting Design for the commercial and residential buildings• Giving Automation and Audio Video Solutions for the Commercial and Residential Buildings• Developed custom IoT solutions for clients, resulting in improved performance and cost effectiveness.• Assisted clients in selecting appropriate fixtures, controls, and systems to achieve their desired aesthetic and functionality.• Streamlined communications with clients through clear presentation of designs, addressing concerns promptly and professionally.• Collaborating with Architects and Interior Designers to give Building Lighting solutions.• Monitored project progress, identified risks and took corrective action as needed.• Coordinated with cross-functional teams to resolve project issues and mitigate risks. Show less

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  Amazon

  Nov 2022 - now

  FBA Machine learning data associate

  • Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests (US and CA market)• Evaluate research requests from FBA sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones)• To mitigate business risk while driving an excellent customer experience Achieving weekly productivity and quality targets.• Mentored junior team members in best practices for working with large-scale datasets, fostering a culture of continuous improvement within the team.• Collaborated with cross-functional teams to address seller concerns and improve support processes.• Analyzed large data sets to identify patterns indicative of fraudulent activity or other areas of concern. Show less