Puneet Sharma

Experience

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  Kmart

  Jun 2018 - Nov 2018

  Customer Service Manager

  Ran the Front of the store and handled closing, being young didn't matter as my technical skillswereAdvanced than mostDelt with disturbing costumersAssist with Shelving issues we may have, and any HR complaints that are statedFacilitate employees with their break time and make sure it runs smoothly.Store was shut down due to Sears LLC being bankrupt.

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  Target

  Aug 2019 - May 2022

  Target Tech

  Ran the front as a temporary team lead when the TL wasn't availableCreated professional sales presentations and seminars to effectively demonstrate productfeatures and competitive advantages.Helped Guests process transactions and was a customer relations expertWorked in tech and assisted in the Process of SalesKept inventory of Tech productsCorrected problems of Guest with issues with their tech productGenerated reports covering details about data, system operation and error monitoring.Maintained spreadsheets of data across multiple systems.Troubleshot system performance bottlenecks and proposed solutions to discoveredweaknesses.Handled high-volume telemarketing operations with expert use of client managementsoftware and computer dialing. Show less

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  Visionworks of America

  Jul 2022 - Oct 2023

  Optician

  Help Patients get pretested before they see the doctorCompleted facial measurements such as temple length, bridge size and vertex distance.Recommended frames and lenses based on the needs of the patient's daily useCheck and ensure the insurance on file is correctCritical Thinking required in order to problem solve on the spotMaintained thorough records of customer information, prepared detailed work payments,processed insurance claims and collected balances from customers.Prepared work orders outlining all specifications for new lenses and frames. Show less

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  U.S. Coast Guard

  Aug 2023 - Oct 2023

  Data Analyst

  Proficiently and accurately enter patent and trademark data into the United States Patent and Trademark Office (USPTO) electronic database, adhering to strict quality and data integrity standards.Utilize specialized software and tools to process patent applications, trademark registrations, and related documentation efficiently, meeting strict deadlines and SLAs.Collaborate with patent examiners and trademark specialists to resolve data discrepancies and provide support during the application review process, contributing to smooth workflow operations.Proactively identify opportunities for process improvement and suggest enhancements to streamline data entry procedures, leading to increased efficiency and productivity.Maintain strict confidentiality of sensitive intellectual property information and uphold security protocols to safeguard critical data against unauthorized access. Show less

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  Apex Systems

  Dec 2023 - Apr 2024

  IT Technician

  Knowledge of hardware and software configurations, including understanding technical specifications and compatibility requirements.Strong problem-solving skills to identify and resolve asset-related issues and optimize asset workflows.Experience with validating IP addresses/serial numbers of devices.Led strategic security patch and update rollouts across end-user devices with Tanium, upholding high security standards and IT infrastructure integrity.Executed comprehensive reimaging processes and seamlessly installed and configured critical security and management software, including Tanium, to bolster user productivity and fortify the cybersecurity framework of the organization.Resolved networking issues for devices including desktops and printers, ensuring seamless connectivity in a dynamic environment.Proficiency in using Lansweeper to track, monitor, and manage assets.Proficiently managed and configured secure network connections using Cisco VPN (Cisco AnyConnect Secure Mobility Client), enhancing remote access capabilities and safeguarding data transmission for organizational IT infrastructure.Proficient in generating comprehensive reports on IT asset inventory using Microsoft Excel.Experienced in collaborating with IT teams, department heads, and end-users to understand asset requirementsand ensure alignment with organizational goals.Installed and configured hardware, software, systems, networks, printers, and scanners.Maintained user accounts in Active Directory and Exchange Server environments.Participated in team meetings to discuss project status updates.Evaluated software or hardware to recommend improvements or upgrades Show less

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  Trellix

  Mar 2024 - now

  IT Support Technician - II