Josephine Nduati

Experience

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  Barclays Bank Kenya

  Nov 2009 - Jan 2011

  Sales Advisor
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  Standard Chartered Bank

  May 2011 - Jul 2012

  New business officer
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  DHL

  Aug 2012 - Feb 2013

  Sales
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  MFI Technology Solutions ( Alcatel Lucent Enterprise)

  Sept 2013 - Dec 2015

  Sales Account Manager

  Responsibilities: Promoted networking, video & telephony, and firewall solutions, delivering a 25% increase in account revenue through upselling and cross-selling strategies. Managed a diverse portfolio of enterprise clients, ensuring smooth onboarding, proactive issue resolution, and ongoing account support. Built and maintained long-term relationships with new and existing clients, enhancing customer loyalty and retention.

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  CompuLynx

  Apr 2016 - Jan 2017

  Business Development Manager

   Positioned and successfully sold ERP solutions and data card security products to educational institutions, improving operational efficiency for clients.Delivered high-impact business proposals, achieving a 20% success rate in new client acquisition within the first 6 months.Oversaw multiple project implementations, ensuring timely delivery and client satisfaction while offering 24/7 support to optimize the customer experience.Conducted software demos and client training, improving user adoption and product utilization. Show less

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  Internet Solutions Kenya

  Mar 2017 - Mar 2019

  Account Manager

   Managed a portfolio of 50+ enterprise clients across Fintech, Telecom, Public Sector, and Government, exceeding quarterly retention targets by an average of 18%. Conducted regular business reviews with key clients, identifying upsell opportunities and expanding services, resulting in a 15% revenue growth from existing accounts. Positioned and upsold key IT solutions including Cybersecurity, Disaster Recovery, Cloud Applications, and Connectivity, achieving a 20% increase in client engagement.Collaborated with cross-functional teams to optimize client onboarding processes, reducing implementation time by 25%. Show less

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  Evernex

  Apr 2019 - now

  Business Delivery Manager- East Africa

  Company Overview: Evernex is a leader in third-party maintenance (TPM) across 167 countries, supporting end-of-life (EOL) and end-of-warranty servers, networking, and storage hardware while reducing OPEX costs by up to 70%.Key Achievements: Developing and managed strategic partnerships across East Africa (Kenya, Uganda, Tanzania, Rwanda), driving a 40% increase in revenue over 5 years through channel onboarding and reseller collaborations. Spearheading C-level engagements to build ROI-driven solutions for clients, optimizing their Data Center lifecycle management. Successfully onboarded and trained 20+ channel partners and vendor sales teams, leading to a 30% boost in sales performance. Collaborating with global teams across Europe, Middle East, and Africa, leveraging cross-cultural communication skills to ensure seamless operations and alignment with organizational goals. Managing end-to-end project implementations in Kenya, delivering projects on-time and within budget while ensuring high customer satisfaction. Maintaining client relationships as the primary contact, achieving a 95% customer retention rate through proactive customer success management and issue resolution. Managing an expansive multi-million-dollar hardware stock portfolio, ensuring seamless operations and project delivery. Show less