CHEE ENG MENG

Experience

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  Exertainment malaysia sdn bhd

  Mar 2013 - Sept 2014

  IT Support Technical

  -Provide first level support for computer hardware, software and application system issue. (Office, Onsite)-Installing, configuring, testing diagnosing, resolving and troubleshooting on user’s issues and requests. -Basic Network Configuration & Support (HP switch ,Firewall Watchguard ,IPSEC VPN)-Remote Support (resolving and troubleshooting) -VNC-Monitor (Systems Status) Using Event Viewer Report to IT Manager.-Installation RFID Lock & Configuration.(ID Access card )-Web Mail Setting (Microsoft Outlook ,Outlook Web Access )-Swing gate (Basic Troubleshoot) -SQL Server-Plan, setup and manage IT infrastructure for New Opening branch/New Club.Accomplishments:-Relocation Office From Mid valley to Sunway Pyramid.(Setup all IT infrastructure with IT Team) -Setup It infrastructure for New Opening Gym with IT Team (Cheras Sentral ,Bukit Rimau,NU Sentral )-Setup IP Phone on computer with Vendor for all Celebrity Fitness Gym branch.-Installation & setup RFID Lock and card for All Celebrity Fitness Gym Branch. Show less

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  MeteorSoft Sdn Bhd

  Sept 2014 - Oct 2015

  Software/Support Engineer

  -Serving as primary support liaison between company and user (Over Phone)-Keeping user informed of how and when problems are resolved (Over Phone ,Team viewer Remote)-Involved in any additional follow up, testing and trouble shooting (Help desk Case ID ticket)-Responsible for appropriate referral to other support & QA areas (Knowladge base)-Designing and writing of software including documentation ----MS SQL Server (Database) , VB.NET, REPX (Reporting).-Provide first level support for in-house software and application system issue.A:Software / Tools Development /Application Testing.B:Data Migration (Account Aging / Trial balance)C:Networking /Router /Switch /Internet access (VPN / No-ip)/Port Forwarding/Firewall.D:System support, trouble-shooting, System configuration.(Accounting Software)E:Understand Account Software (GST Malaysian Goods and Services Tax) .F:(Client /Server ) PC Installation .Accomplishments:-Onsite In-house Software A-Z installation . Show less

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  EBG Innovative Solutions Sdn Bhd

  Oct 2015 - Jan 2017

  IT Support Engineer

  IT Outsource ( Golden Screen Cinemas )-Provide first level support for computer hardware, software and application system issue. (Onsite)-Provide a Solution for Network infra.(Network Security)-Provide IT Services required by GSC IT Admininstrator.-CDS(Cinema Display Setting ) Configuration Setting And Troubleshooting.(Onsite )-New Staff InstallationOffice Outlook Mail ( Configuration /Setting/troubleshooting )Domain (Troubleshooting /Join ) Share Drive / Copier setting (Departments ID )ets..-Knowledge deal with Suppler About warranty (Dell ,Lenovo ,HP) Product.Accomplishments:-CDS(Cinema Display Setting ) Configuration Setting And Troubleshooting.(all Golden Screen Cinemas )-Base in GSC Office. Show less

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  Hektar Property Services Sdn Bhd

  Feb 2017 - Oct 2018

  Information Technology Executive

  -Plan, setup, manage and maintain existing IT infrastructure, at all locations which includes routine backup, inspections and troubleshooting of technical and applications issues. (6 Shopping Mall)-Provide a high level of interpersonal and communication skills to understand user’s frustration in-order to resolve the issue. -To perform troubleshooting to isolate issues and arrange for parts replacement, system upgrades, basic deployment and provides guidelines on repairs of desktop, notebook, printer, client peripherals, network devices and servers.-Liaise with internal users for system enhancement and external parties for quotation, licenses renewal and etc. -Execute ad hoc projects.(Opening Mall)-MIR System (Administrator) Real Estate Accounting Software.-Footfall Reporting System(Administrator)Accomplishments:-Manage and maintain existing IT infrastructure, at all locations which includes routine backup, inspections and troubleshooting of technical and applications issues. (6 Shopping Mall)-Relocation management Office liaise with Internal project team.-system upgrades , resolve license issue. Show less

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  Huawei Technologies

  Nov 2018 - now

  IT engineer Team lead (Malaysia Region)

  Lead the team responsible for the maintenance of all IT infrastructure in multiple offices and the construction of new offices, Helpdesk support and troubleshooting, data analysis of daily operation and maintenance of infrastructure bottlenecks and potential problems, ensure SLA compliance, and improve customer satisfaction , Daily optimization and improvement of IT office efficiency, participation in requirements collection, IT solution analysis, design, development, implementation and verification of new IT systems. Show less