Michael Cooper

Experience

• 

  RWE npower

  Apr 2004 - Nov 2004

  Commercial Contracts Negotiator

  NPower is one of the largest utility suppliers in the UK. Competitive pricing of commercial utility contracts is vital and therefore this role was a very target driven and a pressurised area of business.In this role, I was responsible for negotiating renewal contracts ensuring competitive pricing resulting in customers being retained. In this high-pressure selling and negotiation environment, I was able to excel and acquire skills in both written and verbal communication as well as working to targets and self-motivation.Whilst with NPower my team received many commendations and won a company award for performance. Show less

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  Pall Corporation

  May 2005 - Oct 2005

  Assistant Facilities Manager

  • Assisted the Facilities Controller with the day to day running of the manufacturing plant at Redruth. • Reduced machine downtime by managing the routine maintenance system.• Supervised and managed external contractors to ensure expedient and value for money delivery of services.• Took responsibility for the development of internal procedures ahead of ISO 14001 assessment, such as the management of water systems and Legionella risk assessment.• Project managed the design, tender and implementation of hard infrastructure improvements to the plant including fire detection systems, intruder alarms and site security fencing. Show less

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  Ocean BMW

  Oct 2005 - Feb 2006

  Customer Service Representative

  • Contributed to the establishment and maintenance of a clean and warm environment for clients by greeting them to the dealership.• Communicated effectively with customers to acquire an in-depth understanding of their needs and focused on meeting these needs.• Prospected for, identified, and capitalised on a wide range of key opportunities over the course of my operations.• Provided first-class and exceptional customer service and technical support to customers to maximise satisfaction.• Served as a positive member of the team within the dealership, ensuring that customers experienced “joy” when interacting with the BMW brand. Show less

• 

  Richfords Fire and Flood

  Feb 2006 - now

  • Charged with overseeing the development and execution of the company’s strategic growth plans through employment of expertise, contributing to 10-fold growth since 2006.• Search for and identify long-term integrated contracts with some of the UK’s most prestigious insurers, including Ageas, Ecclesiastical, and Hiscox, resulting in annual sales of £5m+.• Leveraged secured contracts and local marketing activities in the development of the business case for the opening of new services centers in Devon and Berkshire, resulting in further growth in market share.• Provide supervision and leadership to all activities of internal and external marketing and PR personnel to drive and execute strategic marketing plans.• Preside over the development and delivery of relevant and engaging content for customers, clients, and media, including regular national and trade press coverage.• Establish, cultivate, and maintain a wide-ranging industry network and obtain proven skills in account management and client collaboration.• Administer and produce monthly and quarterly Management Information reporting for key clients as part of my duties.• Carry out the development of business process reviews and conduct in-depth analysis into this data to drive internal change. Show less • Led the introduction of a CRM system to administer work providers and improve the customer experience, leading to securing over £1M in growth.• Devised, developed, and executed the company’s growth strategy to become the market leader in High Net Worth and Heritage Restoration.• Formulated and fostered a business network to secure new key accounts with major UK insurers and loss adjusting firms, such as Ellis May, Hiscox, McLarens, and IAS.• Served in an integral role by overseeing the company’s diversification into new business sectors, such as oil spill remediation.• Carried out the maintenance of proactive account management with all of Richford’s work referrers across my operations.• Obtained an in-depth understanding of customer’s needs and operated with a strong focus on meeting these needs.• Drove the creation and development of Richford’s Project Management Model to ensure clear communication between the company and our customers.• Tasked with overseeing and developing the company’s external communications, including press media coverage and new media.• Acted as a representative of the company and presented at relevant industry events, such as the BDMA, CILA, and BIBA Conferences.• Actively engaged and participated in industry specific Property Damage Restoration training to ensure a robust understanding of the company’s services.• Carried out the effective project management of wide area flooding and property restoration projects as part of my duties. Show less

  • Business Development Director

    Apr 2010 - now

  • Business Development Manager

    Feb 2006 - Apr 2010