Deep Enrich
Suresh Pelluru
Service Delivery Manager
1000 followers
Hyderabad, Telangana, India
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About me
Senior Service delivery manager /Client Engagement at Capgemini
Education
University of Madras
2013 - 2013BE - Bachelor of Engineering Electrical and Electronics Engineering
Experience
Capgemini
Mar 2008 - nowService Delivery ManagerBachelor of engineering with ITILV3 Expert certified ITSM professional Extensively working on Mainframe technologies, JCL ,in-house job schedulers, VAX/VMS, Telecom billing CRM support around 12+ years of experience in incident, problem, change management, SLM,customer care, billing, monitoring tools, L1, L2, L3 application support, sound technical knowledge and functional knowledge of customer care, service desk, liberate & Cerillion CRM Billing systems, billing operations, performance improvements, BCP, internal and external audits. Show less
Licenses & Certifications
- View certificate
Microsoft Certified: Azure Fundamentals
MicrosoftDec 2021
- View certificate
Certified SAFe® 5 Agilist
Scaled Agile, Inc.Jul 2021
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