Lilian Santos

Experience

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  FiveArt

  Jun 2010 - Nov 2016

  Human Resources Business Partner Advisor

  Business partnering with the HR team and other key stakeholders to design, develop and roll out key projects and initiatives.Being an active change agent, focusing on the people side of change, including changes to business processes, job roles, and organisation structures providing direct support and coaching to all management levels.Promote and drive a culture of continuous improvement both within the HR function and regarding people-related processes within the broader business.Lead and take ownership of end-to-end employee relations issues where required.Contribute to and collate the Gender Pay Gap reporting for the division, and support Compensation & Benefits activities by working in the project teamsCoach and train line managers on providing feedback, having difficult conversations, employee development, addressing poor performance, and all other aspects of people management.Periodically provide support to acquisition due diligence and integration initiatives.Aid internal and external audits from a HR perspective to verify conformance with contractual requirements.Ensure payroll amendments are inputted for processing, including reporting of salary changes, new starters, leavers, and any pay-related changes.Support the development of HR policies and practices that are progressive in nature and will ensure that we attract, develop and retain current and future employees.Lead and manage effective working relationships with HR third-party providers.General HR tasks to support the day-to-day operations as required. Show less

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  Wizard by Pearson

  Mar 2017 - Oct 2018

  Human Resources Administrator

  Responsible for supporting the day-to-day management of the financial and human resources area. Administration of all income and receipts processes ensuring completeness of income against invoices issued and grant payments due.Administration of the customers' accounting ensuring all required data is entered regularly and on time and assisting in the preparation of management accounting reports.Track and maintain up-to-date records of all financial transactions and employees.Assist in the preparation of monthly/quarterly management accounts, yearly budgets, cashflow forecasts and the annual audit and financial reporting.Ensure that all invoices are submitted on time and in accordance to the company guidelines.Supporting the human resource management activities of the organization, including maintaining up-to-date personnel details and records, issuing contracts, monitoring of timecard system, annual leave, sick leave and recruitment process. Show less

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  BUDEL TRANSPORTES - AGREGANDO VALOR AO SEU PRODUTO

  May 2019 - Mar 2020

  Human Resources

  Maintain and ensure efficient data entry of all relevant personnel records on the Human Resources Information System (CoreHR) and assist in the ongoing development of the system.Ensure that correct starters, leavers, and employment change data is produced for each payroll process.Maintain and ensure efficient systems for administrative records and personnel files.Maintain Annual, Sick, Maternity and other leave records for all employees.Liaise with Payroll function to ensure accurate execution of monthly payroll for the employees.Work closely with the Lead HR Operations specialist to plan, design and execute a number of HR Operations process improvement projectsAssist in the documentation and maintenance of a suite of standard operation procedures in relation to all aspects of the monthly payroll execution.Responsible to the benefits management.Develop and produce regular reports from the HR database system.Acting as a front of house point of contact for day to day HR queries from employees, line managers.Other general HR administration and related duties. Show less

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  Dsm-firmenich

  Aug 2020 - Jun 2023

  Human Resources Specialist - Early Careers

  Manage employment records and documents related to hiring, transferring, promoting, andterminating, incl. filing according to legal requirementExplaining human resources policies, procedures, laws, and standards to Tier 1 and 2 (externalprovider)Coordinate new hire and on boarding procedure is completed and processedProviding employee statements if it’s out of Self-service functionalityDeal with requests via Remedy according to internal KPIEnable efficient processes and simplify procedure as continuous improvementActing as a point of contact with reference lettersSupport change management on communicationExceptional managementOther Special AssignmentsAs directed by the Service Delivery ManagerHybrid function in Early Career Programs and Learn & Development activities being responsible to manage the trainning programs and the Internship Program. Show less

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  Brown Thomas Arnotts

  Nov 2023 - Jan 2024

  Sales Associate

  Proactively seeks opportunities to deliver a great customer experience.Finance operations such as processing sales, opening and closing the till.Working as a team to achieve the company goals.Follow the Sales KPI's.Consistently creates a welcoming environment as customers enter or exit the store.Immediately respond to customer inquiries and needs.Assists in the location, availability and selection of merchandise.Uses basic selling techniques to engage with the customer.Introduces current sales, promotions, credit card applications and other brand initiatives to gain customer loyalty.Demonstrates initiative, teamwork and ownership in every interaction.Maintains the visual standards for the selling floor, fitting rooms, visual displays and presentations.Assist in daily store recovery, before, during or after store opening hours.Adhere to company policies, procedures, and loss prevention practices.Share feedback and ideas with management that will help improve the processes in the store.Adapts to an environment that changes quickly while managing multiple tasks.Provides support for all cross-functional departments.Help set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market. Show less

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  Synergy Security Solutions

  Jan 2024 - now

  Human Resources