Emily Oas

Experience

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  Blackberry Farm

  Jun 2009 - Dec 2009

  Pastry Assistant

  Internship completed for the Culinary Institute of America● Opened and closed pastry line during shifts at The Barn● Assisted in cooking and assembling all restaurant desserts, pre-desserts and petit-fours ● Gained experience in running the pastry line solely by self● Innovated nightly pre-desserts and petit-fours by sourcing fresh herbs and fruits from the garden

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  The Chop House Grill

  Sept 2010 - Feb 2011

  Pastry Chef

  Worked holiday season before entering Bachelor's Program at JWU:● Opened and closed pastry line during all shift days● Produced all restaurant desserts & maintained pastry and ingredient inventory● Gained experience in running the pastry line solely by self● Innovated weekly dessert specials combining creative/seasonal ingredients

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  Ocean Properties Ltd.

  May 2013 - Sept 2014

  Restaurant Manager

  ● Full time Front of House management at Latitudes, The Wentworth by the Sea● Full time management at Fire & Water, The Portland Marriott at Sable Oaks● Full time management at various restaurant outlets at The Sagamore● Completed liquor, beer & wine costing, daily and monthly inventory, weekly ordering; filed invoices● Introduced new craft cocktail recipes and bar concepts; paired wines & menu items● Mentored, trained and supervised 25-30 employees; created schedule and staffed accordingly● Interacted with all guests, providing outstanding hospitality Show less

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  Frederick's Pastries

  Sept 2014 - Jul 2016

  Pastry Manager

  ● Full time management of North Andover branch● Completed weekly product inventory, ordering & production schedule● Mentored & trained new employees● Supervised 7 employees in store; oversaw 15 employees when assisting in larger sister store● Innovated new products based on trend research● Scheduled & conducted wedding consultations for new brides & grooms● Handled complex customer requests on short notice with exemplary customer service skills

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  Buckley's Bakery & Cafe

  Jul 2016 - Aug 2019

  General Manager

  ● Managed all operations of retail bakery and cafe. Achieved over $1.2M in annual sales, 57% revenue increase from 2016-2019● Formulated & documented front-of-house business standards to lower operation and labor costs. Supervised and motivated 25 entry-level, young employees in front; oversaw 15 back of housewholesale bakery employees● Created a “Team Culture” by implementing recurring training, constant process improvement andemployee issue resolution through quarterly team meetings● Increased retention by 70%; developed cohesive, loyal workforce committed to doing things welland taking care of each other by creating a set of standards for any candidate and holding them tothose standards. Received over 15 unsolicited thank you letters from young employees whoappreciated my support and mentorship● Hired, mentored and trained new employees; installed a service standard and reputation that did notexist prior to my leadership● Scheduled, conducted and oversaw all aspects of special events held on property as well as outsidecatering orders, i.e: consultation, ordering, staffing, packaging, delivery and set-up, increased eventand catering revenue by 63% from 2016-2019● Developed wedding cake program; created cake consultations for brides and grooms; doubled cakesales over 3 years through research and development in food trends and innovation● Initiated and sustained food, beverage and retail vendor relationships through research, trend expos,local business connections● Established marketing campaigns through other businesses, social and local media● Treated customers as family; created and maintained customer relationships; increasing guestsserved per day by 200% over 3 years● Buckley’s named Best Bakery in NH in 2019, numerous “Best Of” from 2015-2018; 4.9 of 5 starsfrom over 500 reviews on Facebook Show less

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  MISSION BBQ

  Feb 2020 - now

  Catering Manager