Saurabh Kumar

Experience

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  Capgemini Engineering

  Jan 2022 - Sept 2024

  Associate II-Associate Industrial Ops. Engineer

  Working on Cisco Systems including CUCM(Cisco Unified Communications Manager), Cisco Expressway and Cisco Telepresence and have good knowledge of the CISCO IP Phone & Cisco VC device configurations and Call Routing. Responsible for handling technical troubleshooting in CISCO Collaboration-TAC in APAC/EMEA region. Daily Tasks includes Performing troubleshooting TAC cases related to Cisco Collaboration Products like CUCM, IP Phones, CUCM configurations, Upgrade/Installation, PCD, CER, Telepresence Endpoints (SX,MX,DX series), Expressway B2B and MRA calls, Search rules, Call policy, Call routing, Regex, etc. Basic Knowledge of various Voice Protocols including SIP, SCCP, H.323, MGCP, ISDN Q.931. Have experience of SIP Trunking, Extension Mobility, Translation Pattern, Hunt groups, Call pickup groups, Softphones, LDAP Integration and SSO Deployment. Providing support, including procedural documentation and reading SIP traces to find root cause of issues. Good Understanding of DNS, DHCP, QoS, Wireshark, Trace reading, Routing protocols, Switching, etc. Show less

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  HCLTech

  Sept 2024 - now

  Specialist