Jason M.

Experience

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  Subscriber Services

  May 2001 - Dec 2004

  Debt Collections Representative

  First party collectionsResponsible for placing outbound calls to customers with past due accountsNegotiate payment arrangements and collect payments on delinquent accountsTrain new hires to meet company metrics and expectationsActive participant in direct A/R reporting

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  T-Mobile

  May 2005 - Jun 2012

  Responsible for gathering and analyzing detailed data for projects around company initiatives in effort to improve company policies and procedures. • Supported 110+ projects focused on operating efficiency, hardware launches and lowering company costs• Maintained communication with cross-functional teams to ensure milestones and deadlines were met • Audited submitted project data and provided trending analysis for our sponsor • Co-Facilitated daily meetings and maintained open communication with project team • Gathered requirements from requesters and created project templates based on needs• Created, executed and maintained an ongoing training program for potential employees that increased efficiency by 400% Show less Provide customer satisfaction through effective and timely resolution with a variety of credit inquiries and billing disputes.• Arranged for debt repayment based on customer’s financial situations• Negotiated arrangements and collected payments on past due accounts, both inbound and outbound communication• Demonstrated passion for customer service through consistently exceeding customer and company expectations• Recognized as top performer in Resolution Time, Dollars Collected and Quality (Top 2% in the country) in 2005, 2006 and 2008 Show less

  • Business Intelligence Project Specialist

    Jan 2008 - Jun 2012

  • Advanced Financial Care Representative

    May 2005 - Dec 2008
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  Ramsey Solutions, A Dave Ramsey Company

  Jan 2011 - Jan 2015

  Financial Peace University Facilitator

  Volunteer Facilitator Facilitated courses based on program materials and help members identify how it relates to their lives and how they can utilize it. • Presented information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, and lectures• Designed promotional flyers and was point of contact for course inquiries and event presentations

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  BT

  Sept 2012 - Mar 2013

  Resident Support Help Desk Technician II

  Responsible for scheduling/controlling video conferences and resolving Help Desk tickets in a timely manner. • Updated department policies/procedures and trained new hires to ensure contract requirements are met• Coordinated site installations with cross-functional teams to meet project milestones• Provided technical consultation and support as the lead contact for all video conferencing operations

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  Lumen Technologies

  Mar 2013 - now

  Responsible for managing IT Program Deliverables to support separation of divested assets. • Deliver program specific enhancements or functionality to enable separation milestones. • Oversight of invoicing and license management of vendors. • Prepare and manage Statement of Work contracts and manage execution. • Provide Metrics and Dashboarding to support stakeholder management across multiple functions• Utilize adaptable communication practices to articulate complex solutions and navigate language barriers• Fostered positive environments to build trust and incorporate company recognition methods to drive productivity• Onboard, Coach and Develop resources provided by contracting partners (IBM, Infosys, and Accenture) Show less Responsible for delivering Capabilities to drive International growth. • Monitor PI Execution Health across Enterprise and International Value Streams• Provide Metrics and Dashboarding to support stakeholder management across multiple functions• Utilize adaptable communication practices to articulate complex solutions and navigate language barriers• Fostered positive environments to build trust and incorporate company recognition methods to drive productivity• Onboard, Coach and Develop resources provided by contracting partners (IBM, Infosys, and Accenture) Show less Responsible for managing the development of prioritized solutions to achieve corporate growth objectives. Primarily focused on establishing, and supporting, a program structure to increase the velocity of the Software Development and Engineering teams. • Improved key product performance measures by 20% to increase market share and lower capital costs• Coached and implemented process changes that led to 100% throughput increase. • Collaboration with key stakeholders to improve quality and enable new functionality for internal and external customers. • Facilitated cross-functional core teams to drive key deliveries with measurable objectives• Practical applications of fostering positive environments to build trust and utilize company recognition methods to drive productivity. Show less Responsible for developing and driving the implementation of End-to-End solutions with a global mindset. Primary focus on International process with Latin America (LATAM) and system integrations. • Owner of managing and directing cross functional delivery teams of 10+ people, per project• Architect of International Order and B-End Support Processes• Direct contributions to Front End - Quoting maintenance. • Adaptable communication practices utilized to articulate complex situations and overcome language barriers• Developed comprehensive understanding of project goals and business value to meet company objectives• Tight partnerships with Stakeholders, IT Development and Change Management teams. Show less Responsible for managing Product releases and facilitating QA testing for internal and external customers. • Experienced with leading UAT/QA testing teams of 50+ stakeholders and providing executive level reporting. • Tasked with creating and managing the testing project schedule, defining use cases and facilitating the defect capture process. • Managed internal requirements to meet stakeholder dates and provide consistent communication. • Partnered with cross-functional groups to provide impact assessments to senior level management in regards to resource planning.• Created and maintained Sharepoint web pages to allow access to project documentation for key stakeholders Show less

  • Senior Lead Program Manager

    Jul 2022 - now

  • Solution Train Engineer - International Solutions

    Sept 2019 - Jul 2022

  • Lead Product Development Manager (former Level 3)

    Aug 2017 - Sept 2019

  • Enterprise Process Architect - Global (former Level 3)

    May 2015 - Aug 2017

  • Project Manager (former Level 3)

    Mar 2013 - May 2015