Riyadh Azzahraani

Experience

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  Al-Turath - HRH Sultan Bin Slaman Foundation

  Jan 2005 - Jan 2006

  Executive Secretary
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  Riyad Bank

  Aug 2006 - Dec 2013

  Head, Service Quality, Corporate Banking Division

  Heading Quality unit of Corporate Services Division came after long experience in this field started Aug 2006, got promoted 3 times during these years, before leading quality unit, along with my bachelor of BA in quality and operations, I was honored to lead the team establishing and building the division's quality pillars, and executing the plan.During my experience with Riyad Bank, I contributed in establishment of customer service department, corporate products service unit, and quality unit. Show less

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  National Campaign Of Jeddah Rescue - 2009-2010 Floods Crisis

  Nov 2009 - Dec 2009

  Founder & Social Activist

  - Coordinated with all parties (Governmental, private sector, NGO's, voluntary teams) to rescue families.- Initiated and wrote the voluntary procedures guide of working in crises.

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  Digital Brain

  Nov 2013 - Nov 2015

  Founder & Managing Director

  Digital Brain main product is "Elmaam" Social Scoring System, I have developed an algorithm that measures the power of influencers across social media, Elmaam is a lean automated system releases an annual public report of most powerful influencers in GCC countries.

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  Doroob_SA

  Aug 2015 - Mar 2016

  Operational Manager

  Plan, coordinate, and direct regional operations.To assure effective sponsorship of gifted students, we worked to revamp the selection and assessment process of gifted students. Analyzed the performance of existing gifted students as well, in order to design supportive learning and growth programs covering mental, spiritual, healthy, social, and emotional aspects.On the other side we put up new standards for our education partners to assure meeting our expectation having best environment for learning journey. Show less

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  Bupa Arabia

  Apr 2016 - Jan 2018

  Quality Assurance Manager - Quality and Lean Transformation

  My role as quality assurance manager aims to have a smooth and delighted Customer Experience (CX) in our organization's transformation program, by applying sustainable practices, improvements and corrective actions on policies, processes, recourses and staff training.This role manages few direct reportees, and over 250 indirect colleagues in sales, services, and operations departments. In charge of organizing SLA's, building and revamping quality assurance models, conducting audits, voice of customer surveys, data analysis, releasing weekly, monthly, and quarterly quality scores and performance reports for service and business areas.My role in quality assurance aims as well to reduce current wastes and prevent any future wastes, - any possible wastes - in order to maximize customer satisfaction and company profits. It also ensures initiating and managing complaint management system (CMS) to work as one consolidated and controlled hub for our customers complaints, this VOC tool enhance our organization's ability to drive fundamental improvement actions along with other tools to enhance customer journey directly.Quality assurance's efforts are measured by the tangible and intangible outcomes such as profitability, costs saving, customer satisfaction, and quality scorecards. Show less

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  Saudi Central Bank – SAMA

  Feb 2018 - Oct 2022

  Advisor

  Excellence & Lean improvement of insurance sector control

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  Riyad Bank

  May 2023 - now

  Senior Vice President

  Planning and control of financial budgeting, performance improvement, and quality assurance