Dale McKibben II

Experience

• 

  State of Tennessee

  Dec 2011 - Apr 2013

  Equipment Mechanic 1

  Tested vehicles and their components and systems. Repaired, replaced, and adjusted brakes & brake pads. Conducted routine and scheduled maintenance services such as oil changes, lubrications and tune-ups. Completed routine maintenance to prevent future breakdowns. Responsible for repairing a wide variety of vehicles and equipment powered by gas and diesel. Test drive cars and trucks.

• 

  ActionLink

  Jul 2013 - Sept 2019

  Merchandise & Sales Technology Rep (Part-Time/Seasonal)

  (Worked in TN, TX, NC, and SC).Responsible for providing customer service by greeting customers and displayed a positive, helpful attitude. Helping customers and employees on how to use Windows 10 Operating System, Microsoft Office, Antivirus Protection (Symantec, McAfee, etc.), and electronic devices. Keeping track of each product sale, doing audit, and making sure that inventory meets the requirements. Using Best Buy ETK (Employee Toolkit) to find SKU’s and planograms for electronic devices. Make sure of each computer and other products are in good condition and working properly. Install and troubleshoot TVs, Computers, Cell Phones, Alarm Systems, Digital Cameras, and Camcorders. Completing important projects with Intel, Walmart, and Best Buy. Install Intel/AMD Demo Apps on PCs, LG TVs Display Demo, Tablets Demo in Walmart, and troubleshoot Sony/Monster/Bose Demo System Boards. Conducted market research to identify customer needs and preferences. Collaborated with team members to maintain a clean,organized, and attractive shopping environment. Show less

• 

  WorldWide Tech Services

  May 2015 - Aug 2018

  Completing important projects for Quest Diagnostics, WiPro, and Walmart. Doing Deskside Support (reimage systems to Windows 7 or 10, virus recovery, move systems, transfer data, and encrypt hard drive) for Quest Diagnostics/WiPro and Cargill. Received service request tickets via BMC Remedy for Cargill. Using Active Directory to troubleshoot password lockouts for users. Doing computer & printer inventory with Quest Diagnostics using ETelligent Solutions (IT Asset Management). Using Symantec Management Agent & Altiris Agent to deploy software for Quest and Microsoft SCCM to deploy software & hardware drivers for Cargill. Troubleshoot Microsoft Office for Quest Diagnostics and Cargill.Using Windows Remote Desktop Connections, Skype, or Dameware for remote support. Established customer service satisfaction and meet SLA deadlines. Train Quest and Cargill employees on computers if needed. Travel through Charlotte surrounding areas to repair computers, printers, and televisions. Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients. Show less Responsible for providing customer break fix support for designated equipments from Dell, HP, Lenovo, IBM, Lexmark, Canon, etc. Repairing a wide variety of computers, TVs, and printers. Test hardware and software. Helping out important projects for Walmart and IBM. Doing IT Deskside Support for Cargill/TCS (reimage systems to Windows 7 using Microsoft SCCM, move systems, and transfer data). Using BMC Remedy system to create tickets for Cargill. Travel through Charlotte surrounding areas (Gastonia, Hickory, Rock Hill, Concord, etc.). Show less

  • Customer Service Engineering Onsite/Deskside Tech Support

    Nov 2016 - Aug 2018

  • Associate Engineer

    May 2015 - Aug 2018
• 

  State of Tennessee

  Sept 2018 - now

  Established customer service satisfaction and meet SLA deadlines. Received service request tickets via ServiceNow Service Management. Provides problem resolution for all users with hardware & software/app problems and virus recovery. Use Active Directory to move computer names to correct domainand delete computer names. Use SCCM to push software to computers if needed. Completing important projects and tasks. Lead Workstation Techs for Labor and Workforce dept building. Help users change phone numbers on Office 365 MFA if requested. Doing computers & printers inventory each month. Basic training to users on the use of IT software if needed. Maintain Adobe & Microsoft Office 365 apps. Maintain IT department documentation and obtain customer sign off when deploying new PC equipment. Assisted users with backup data, moving PCs, reimage PCs, set up printers, and provide onsite/remote support. Set up iPhones/iPads for users and install Intune. Troubleshoot INovah/Edison for cash drawers, OCR readers, receipt printers, and install/uninstall app. Strong knowledge of security protocols and best practices for protecting workstations from cyber threats. Basic knowledge of Cloud Technology (Azure & AWS). Show less

  • Workstation Spec-Adv

    May 2022 - now

  • Workstation Spec-Int

    Sept 2018 - now