Mike Jeffrey

Experience

• 

  Digital Equipment Corporation

  Dec 1988 - Aug 1994

  Sales Representative
• 

  Pioneer-Standard Electronics

  Aug 1994 - Apr 2000

  Sales Manager
• 

  Siemens Business Services

  Apr 2000 - Apr 2002

  Client Director
• 

  SANZ Inc.

  Apr 2002 - Mar 2006

  Inside Sales Manager
• 

  Incentra Solutions

  Mar 2006 - Jan 2007

  Sales Executive

  Storage Sales - Hardware, Software, Services

• 

  IBM

  Jan 2007 - Mar 2021

  Retain and Grow IBM Cloud's footprint with clients by educating them on the availability and use of IBM's IaaS, PaaS and SaaS offerings. Grew $5M Annual recurring account base revenue 10% year-over-year.Assure clients are successful by assisting in technical and support issues through the engagement of appropriate Cloud Platform resources Analytics Software Sales - Responsible for leading sales activities with IBM client teams to pursue business opportunities for IBM z Systems, IBM DB2 Analytics Accelerator as well as other analytics software, ETL and DB2 tools to optimize business intelligence, Big Data, analytical and operational applications.-

  • Customer Success Manager

    Feb 2018 - Mar 2021

  • Software Sales Representative

    Jan 2007 - Feb 2018
• 

  Trimble Inc.

  May 2021 - Jul 2023

  Customer Success Manager

  As a member of Trimble’s Owner and Public Sector Division, managed a portfolio of 100+ customers ensuring e-Builder SaaS adoption and contract renewal growth while mitigating churn through proactive relationship management.Managed business utilizing Success Plans and and NPS scores to assure overall client health.Transitioned new customers from Sales to Support/MaintenanceIdentified upsell opportunities

• 

  ComTec Solutions

  Jul 2023 - now

  Customer Success Manager

  As an Epicor software partner, responsibilities include fostering long-term relationships with 42 manufacturing clients ensuring they leverage their ERP solutions to meet their business objectives. Key responsibilities include: Onboarding new clients Act as a primary point of contact for add-on product sales along with consulting and training needs Conduct quarterly business reviews.