Sarah Wall

Experience

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  New Hampshire Audubon

  Nov 2006 - now

  Events Manager

  Develop department budget and create work plan that insures fiscal stability.• Fully execute contracts and plan with outside vendors and customers to execute events and facility rental according to their specific needs.• Manage multiple departments’ master schedules using online calendar system.• Respond to all event and facility rental inquiries and questions via phone and person with a warm, friendly and accurate manner.• Respond with clear and accurate written communication on a daily basis to incoming inquiries via email.• Execute and implement contract specifications.• Manage deposit collection, payments and accounting paperwork.• Manage and oversee hired event staff.• Promote and market the McLane Center as a rental facility for meetings, conferences, weddings and celebrations.• Coordinate all program registrations for the McLane Center including school/youth group programs, birthday parties, adult/family programs, and vacation camps.• Manage program fee billing, accounting paperwork, and deposits. Show less

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  Squam Lakes Natural Science Center

  Mar 2017 - now

  Visitor Services Manager

  • Hire, train, supervise, and evaluate Associates • Develop, communicate, and adjust Associates’ work schedules to provide optimum coverage throughout the season• Assist in answering phones and process cruise reservations; direct calls to appropriate staff; provide customer service.• Work a regular shift at the Admissions window and Gift Shop as a working supervisor who leads Associates by modeling appropriate customer service behavior• Proficient with point-of-sale system; oversee its use to benefit operations• Provide direction and oversee Lead Associates to research and select merchandise for the gift shop • Oversee receipt and pricing of merchandise, and reconciliation with packing slips and purchase orders by Associates• Review invoices from vendors for accuracy. Approve payment in a timely fashion, in order to take full advantage of any discounts available• Oversee measures for spring opening by ensuring thorough cleaning of gift shop and preparing stock room for incoming inventory• Facilitate daily updates to Associates • Supervise the organization and visual presentation of retail merchandise • Direct annual end of season physical inventory count; record data and produce reports from point-of-sale system• Develop annual Visitor Services budget• Produce monthly sales and financial reports• Stay current on upgrades to point-of-sale system and work with Operations Manager to ensure system uptime• Participate in annual review of fee schedules and operational policies; ensure the up-to-date documentation; communicate changes to appropriate staff• Participate in annual review of appropriate signage, brochures, website content, and other Visitor Services-related communications Show less