Dilan David

Experience

• 

  JPMorganChase

  Jan 2009 - Nov 2009

  Customer Service Representative

  Received and handled inbound calls for the Home Finance Department. Performed credit card, home equity and refinancing sales via inbound phone calls. Received and reviewed customer information for loan modification programs for the Federal Housing Plan.

• 

  Teleperformance

  Jan 2010 - Jun 2010

  Technical Support Representative

  Tier 1 Support: Received inbound calls at the Verizon FIOS Help Desk, created tickets for inquiries using in an house CCA system and provided technical support to customers with issues concerning their TV, internet and home phone service.Tier 2 Support: Handled escalated issues by connecting to users terminals via web portal to troubleshoot and resolve service issues.

• 

  GCG (Garden City Group)

  Sept 2010 - Feb 2016

  Project Administrator - Legal Services

  Perform bankruptcy data analysis on client data to be uploaded to the company database. Receive, review and process claims from electronic filers. Perform outbound email / phone communications to filers to resolve any outstanding issues with their claims. Review and draft procedures and templates to streamline daily tasks.

• 

  Kelly

  Feb 2016 - Jan 2017

  Contractor at Nationwide Insurance - Procurement

  Business Analyst contractor in Supply Management Services at Nationwide Mutual Insurance: Perform analysis and modeling for supply management in order to predict and mitigate risk and improve supplier relationships based on historical data. Provide support for software selection and integration byreviewing requirements and evaluating software functionality.

• 

  Nationwide

  Jan 2017 - now

  Create and maintain data pipelines between business units and internal audit teams. Obtain, analyze and test data for specific audit conditions.Perform internal operational reporting for Strategic Operations within the organization.Assist with Enterprise Data Analytics training, recruiting, onboarding and intern relationships. Provide reporting and data analysis in the Contingent Worker space(including financial analysis for discounts and rebates); execute SupplierRelationship Surveys and extract and quantify results and provide analysison the relationship. Asses 4th party risk for Subcontracting Suppliers.Provide additional support to the Suppler Managed Services / Procurementdepartment...etc. Execute and administer supplier segmentation and risk surveys to Suppliersthat partner with Nationwide. Review, analyze and create operational statistical models based on Supply Management data. Assist with software requirements, integration and functionally with the Supply Management Services. Support Supplier Relationship Management Leads with schedulingand forecasting for better relationship management.

  • Data Solutions Analyst

    Oct 2021 - now

  • Supplier Risk and Analytics Specialist

    Jan 2019 - Oct 2021

  • Specialist, Supplier Relationship Management

    Jan 2017 - Jan 2019