Shannon Anderson

Experience

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  Sea World of Ohio (Cleveland)

  Apr 1997 - Aug 2000

  Assistant Team Lead / Food Service Attendant

  During the summers of 1997 to 2000 I worked at Sea World of Ohio (which later was renamed Sea World Cleveland).Assisted higher management in running Lakeside Café, one of the highest revenue generating food service locations in Sea World. Prior to that, had the responsibility of making funnel cakes at the funnel cake stand.• As a first time member of management, learned how to supervise and train employees.• Being a member of a food stand, learned customer service and cash handling procedures. Show less

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  Six Flags - Six Flags Worlds of Adventure

  May 2001 - Sept 2003

  Team Lead in Food Service

  During the summers of 2001 to 2003 I worked at Six Flags Worlds of Adventure.Had the responsibility of being in charge of three to five food service locations. Worked with the two other Team Leads in the area as well as the Area Supervisor to ensure that excellent guest service was provided. • Managed and trained all food service employees in my locations.• Worked with Assistant Team Leads to improve management skills.• Created schedules for employees in my food service stands.• Ordered food needed for my food stands daily from the warehouse.• Ensured that my food locations passed all health inspections. Show less

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  Cedar Fair Entertainment Company - Geauga Lake / Geauga Lake's Wildwater Kingdom / Wildwater Kingdom

  Apr 2004 - Nov 2016

  Department Supervisor / Area Supervisor in Revenue Department (Food Service & Retail)

  During the summers of 2004 to 2007 I worked as a Supervisor for Cedar Fair at Geauga Lake. Then when the amusement park rides were shut down at the end of the 2007 season, I continued to work as a supervisor at the stand alone waterpark Wildwater Kingdom until it closed at the end of the 2016 season.Oversaw the operations of ten food service locations in the waterpark. (This number was much larger when the amusement park Geauga Lake still existed.) Worked collaboratively with the other eight supervisors of the Revenue Division. • Interviewed, hired, and trained new seasonal employees.• Attended job fair off property to recruit potential workers• Taught Food Service Training Classes to new and returning employees.• Oversaw balancing of cash registers, such as determining over/shorts.• Ran weekly report for the Revenue Department.• Created weekly checks payable to outside vendors.• Ordered food needed from the outside vendors for food locations within the waterpark.• In charge of prebooking rental cabanas.• Worked with returning employees to become future management.• Created schedules for a portion of employees in food service.• Ordered food needed for food locations from the warehouse daily.• Completed both food inventory and safety inspection on a weekly basis.• Helped to ensure that the food service department passed all health inspections. Show less

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  Garfield Heights City Schools

  Aug 2004 - Jun 2006

  6th Grade Mathematics Teacher

  During both the 2004-2005 and 2005-2006 school years I taught 6th grade math at Garfield Heights Middle School.Provided classroom instruction in Mathematics to 150 students. Collaborated with five teachers as part of team. Prepared innovative lesson plans to maintain student interest while thoroughly covering curriculum. Demonstrated the ability to deliver key concepts to students with diverse backgrounds. • Achieved perfect attendance for two consecutive school years.• Built excellent relationships with students based on trust, discipline, and respect Show less

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  Solon City School District

  Sept 2006 - Jun 2011

  Substitute Teacher

  For four school years I worked as a substitute teacher in the Solon City School District. I worked at Solon High School and Solon Middle School. I filled in for the regular teachers when they were sick or had to attend meetings / workshops.Implemented lesson plans developed by teachers in a variety of subjects and grade levels. Took attendance and maintained documentation. Worked with students from a variety of cultural and socioeconomic backgrounds. Provided one-on-one instruction as needed. Collaborated with and reported to regular classroom teachers regarding classroom behavior, performance, and accomplishments.• Ensured compliance with district, school, and classroom policies/procedures. Show less

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  Chagrin Falls Exempted Village Schools

  Sept 2006 - Jun 2012

  7th Grade Social Studies Teacher (Long Term Subsitute ALL YEAR) / Substitute Teacher

  During the 2011-2012 school year I taught 7th Grade Social Studies at Chagrin Falls Middle School as a Long Term Substitute Teacher (ALL SCHOOL YEAR). Before that, I had previously worked for the district four school years as a substitute teacher. I worked at Chagrin Falls High School, Chagrin Falls Middle School, Chagrin Falls Intermediate School, and Gurney Elementary School. I filled in for the regular teachers when they were sick or had to attend meetings / workshops.Filled long-term substitute teaching assignment for complete school year providing instruction in Social Studies to 140 students. Employed tests, quizzes, and projects to assess student knowledge. Utilized classroom computers for a variety of activities to enhance learning and student achievement goals. Attended parent-teacher conferences. Emphasized an active learning environment, high expectations of students, and individualized instruction in a student-centered classroom.• Developed presentation skills and teaching style by incorporating a variety of educational tools in a disciplined learning environment.• Chaperoned Grade 8 students on trip to Washington, DC.• Served as an advisor responsible for helping the students organize a future Career Day.• Ran the scoreboard for all home Grade 7 and Grade 8 football games.• Attended many outside school activities to support the students, such as sporting events, plays, and concerts.• Achieved perfect attendance for entire school year.Implemented lesson plans developed by teachers in a variety of subjects and grade levels. Took attendance and maintained documentation. Worked with students from a variety of cultural and socioeconomic backgrounds. Provided one-on-one instruction as needed. Collaborated with and reported to regular classroom teachers regarding classroom behavior, performance, and accomplishments. • Ensured compliance with district, school, and classroom policies/procedures. Show less

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  Bedford City School District

  Aug 2008 - Jun 2009

  6th Grade Mathematics & Language Arts Teacher

  During the 2008-2009 school year I taught 6th grade math and English language arts at Columbus Intermediate School.Taught Advanced Math and Language Arts to 60 students. Worked collaboratively with a team of seven other teachers to develop curriculum, set teaching goals, and provide classroom management solutions. Implemented a wide variety of teaching methodologies to address different learning styles and ability levels. • Created exciting and enriching classroom environment to foster the development of independent learners.• Monitored student progress and provided one-on-one assistance as needed.• Achieved perfect attendance for entire school year. Show less

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  Akron Zoo

  Sept 2012 - Apr 2014

  Assistant Supervisor in Guest Service (Food Service)

  I worked at the Akron Zoo from September 23rd, 2012 until April 26th, 2014.Ran the day to day operations of food service at the zoo including the main restaurant (Komodo Kingdom Café) as well as four other food locations. Worked collaboratively with a team of seven other full time employees as a member of the Guest Service Department. Once a week fulfilled my duty as the on-call Emergency Response Team member from our department for the zoo.• Interviewed, hired, and trained new seasonal employees.• Participated in getting the word out about the job fair.• Created schedules for all employees on food service team.• Completed all duties with entering employee’s clock-in, clock-out times and payroll.• Provided coaching sessions / disciplined employees as needed.• Ordered food needed from the vendors for food locations.• Completed food inventory at the end of month to determine how much is in stock.• Created electronic menu boards for food locations.• Delivered product to food locations every morning during peak season.• Called Akron Zoo members in November asking them to support the levy.• Participated in safety trainings and meetings as a member of the Akron Zoo’s Safety Committee.• Helped plan out monthly safety drills.• Worked on finding money to purchase AED’s for the zoo. Show less

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  Aurora City School District

  Dec 2014 - Oct 2018

  Substitute Teacher

  For five school years I have worked as a substitute teacher in the Aurora City School District. I have worked at Aurora High School, Harmon Middle School, and Leighton Elementary School. I filled in for the regular teachers when they were sick or had to attend meetings / workshops. I also proctored ACT Tests, AIR Tests, and Advanced Placement (AP) Tests at Aurora High School.Implemented lesson plans developed by teachers in a variety of subjects and grade levels. Took attendance and maintained documentation. Worked with students from a variety of cultural and socioeconomic backgrounds. Provided one-on-one instruction as needed. Collaborated with and reported to regular classroom teachers regarding classroom behavior, performance, and accomplishments. • Ensured compliance with district, school, and classroom policies/procedures. Show less

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  Orange Schools

  Jan 2015 - Jun 2015

  Substitute Teacher

  During the 2014-2015 school year I worked as a substitute teacher in the Orange Schools. I worked at Brady Middle School and Moreland Hills Elementary School. I filled in for the regular teachers when they were sick or had to attend meetings / workshops.Implemented lesson plans developed by teachers in a variety of subjects and grade levels. Took attendance and maintained documentation. Worked with students from a variety of cultural and socioeconomic backgrounds. Provided one-on-one instruction as needed. Collaborated with and reported to regular classroom teachers regarding classroom behavior, performance, and accomplishments.• Ensured compliance with district, school, and classroom policies/procedures. Show less

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  Aramark Refreshment Services - Cleveland Metroparks Zoo

  Apr 2017 - Aug 2017

  Assistant Manager / Supervisor in Catering (Picnics)

  During the summer of 2017 I worked for Aramark at the Cleveland Metroparks Zoo.Oversaw the operations of picnics, weddings, proms, baby showers, and other events in the zoo. Worked collaboratively with the other management in the catering department. • Pulled required supplies for catering events from storage.• Used box truck / golf cart to deliver supplies to catering locations for events.• Monitored how smoothly the catering events were going and resolved any issues.

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  West Geauga Local Schools

  Oct 2018 - Oct 2018

  Substitute Teacher

  During the 2018-2019 school year I worked as a substitute teacher in the West Geauga Local Schools.Implemented lesson plans developed by teachers in a variety of subjects and grade levels. Took attendance and maintained documentation. Worked with students from a variety of cultural and socioeconomic backgrounds. Provided one-on-one instruction as needed. Collaborated with and reported to regular classroom teachers regarding classroom behavior, performance, and accomplishments.• Ensured compliance with district, school, and classroom policies/procedures. Show less

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  TCP Lighting

  Oct 2018 - Nov 2021

  Inside Sales Manager

  I worked at Technical Consumer Products as the Inside Sales Manager overseeing the Inside Sales Team. I reviewed resumes and interviewed candidates to potentially join our sales team. I trained new Inside Sales Associates / Territory Managers on the computer programs we use on a daily basis.Before that, I worked as the Inside Sales Lead working with the Senior Sales Manager running the Sales Team. I started my career at TCP as an Inside Sales Associate. I worked with 6 rep agencies covering 13 states. I have worked with 3 Territory Managers selling TCP products. Show less

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  Nexen Tire America, Inc.

  Nov 2021 - now

  Client Care Services Director

  I currently work at Nexen Tire America as the Client Care Services Director. I oversee the client care services team who answer imbound phone calls from both customers and consumers. Our team also process all of the purchase orders from the four regions of the country. My main focus is working with three of the largest corporate / national accounts. I process the orders they submit through EDI. I enter their purchase orders on a weekly / monthly basis. Some orders are our regular product line. Other orders are the corporate account private label brands. Not only do I work with accounts in the US, but I also work with two accounts in Mexico and one account in Canada. For a short time I was tasked with creating credits for the tire distributors based on their agreements / loyalty programs. Finally, I collaborate with the other members of customer service to resolve customer issues. Show less